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    bad pings

    This is a discussion on bad pings within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ok my last provider, I pinged the BBC website at 25-30 ping, got sky set up yesterday and pinged BBC ...

    1. #1
      Needhelp's Avatar
      Needhelp is offline Sky User Member
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      bad pings

      Ok my last provider, I pinged the BBC website at 25-30 ping, got sky set up yesterday and pinged BBC at 42 MS.. Ok.. higher then expected but it's ok, now today it's at 60 ms!!!

      Why is this happening and what can I do about it?

      I like to play a lot of online games and I can't if I'm lagging.

      My system details.

      System Details
      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6.1a4N
      ADSL Firmware Version A2pD030n.d23b
      Modem
      Modem Status Connected
      DownStream Connection Speed 5522 kbps
      UpStream Connection Speed 797 kbps
      VPI 0
      VCI 40
      ADSL Port
      MAC Address
      IP Address
      Network Type MER
      IP Subnet Mask
      Gateway IP Address
      Domain Name Server 90.207.238.97 90.207.238.99
      LAN Port
      MAC Address
      IP Address
      DHCP On
      IP Subnet Mask 255.255.255.0
      Wireless Port
      Name (SSID) SKY831FD
      Region Europe
      Current Channel 1
      Wireless AP enable
      Broadcast Name enable

      and this


      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 71262 78504 0 5489671 95264614 0:18:02
      LAN Up 80107 72791 0 96634848 5977335 0:19:17
      WLAN Up 0 0 0 0 0 0:18:58
      ADSL Link Downstream Upstream
      Connection Speed 5522 kbps 797 kbps
      Line Attenuation 47.5 dB 28.8 dB
      Noise Margin 6.5 dB 12.2 dB
      Last edited by Needhelp; 16-07-11 at 06:50 PM.


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    3. #2
      timc's Avatar
      timc is offline Sky User Member
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      Re: bad pings

      Best edit out any reference to IP addresses and MAC addresses for security reasons.

    4. #3
      Needhelp's Avatar
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      Re: bad pings

      Also my speed yesterday was 3/s now its 5/s but id rather have a low ping.

      do you have any idea why its done this?

    5. #4
      Shonk's Avatar
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      Re: bad pings

      you need to wait 10 days
      it changes settings every night
      dont turn off your modem or reboot it for the next 10 days

    6. #5
      Needhelp's Avatar
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      Re: bad pings

      Well i had to reset it because it kept getting an ip clash between my laptop and pc, have a i ****ed it up or something?

    7. #6
      Isitme's Avatar
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      Re: bad pings

      Well i had to reset it because it kept getting an ip clash between my laptop and pc
      Either make sure they are both set to 'Obtain an IP address automatically' or give them both different IP addresses. The former is often the best for laptops which are liable to be used on different networks.

      Wait till the 10 days DLM training is complete, then ask to be put on a gamer profile.

      With the low noise margin you have it is likely your speed will come back down. If you have an NTE5 socket, plug into the Test socket and see if your noise margin increases any.
      How to test your ADSL in the Master Test Socket

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: bad pings

      I moved from Sky LLU Unlimited to BT Infinity last week and i lost over 10ms on my pings... with sky i ranged from 36-40ms

      Now with BT...

      Pinging jolt.co.uk [84.234.17.86] with 32 bytes of data:
      Reply from 84.234.17.86: bytes=32 time=25ms TTL=115
      Reply from 84.234.17.86: bytes=32 time=26ms TTL=115
      Reply from 84.234.17.86: bytes=32 time=25ms TTL=115
      Reply from 84.234.17.86: bytes=32 time=28ms TTL=115

      Ping statistics for 84.234.17.86:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 25ms, Maximum = 28ms, Average = 26ms
      Speeds are in my sig
      BT Infinity

    9. #8
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      Re: bad pings

      This is mine on Sky Unlimited:-

      Pinging BBC - Homepage [212.58.244.67] with 32 bytes of data:
      Reply from 212.58.244.67: bytes=32 time=24ms TTL=56
      Reply from 212.58.244.67: bytes=32 time=24ms TTL=56
      Reply from 212.58.244.67: bytes=32 time=24ms TTL=56
      Reply from 212.58.244.67: bytes=32 time=24ms TTL=56

      Ping statistics for 212.58.244.67:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 24ms, Maximum = 24ms, Average = 24ms


      This is the best I've ever had and coincidently I've run a TCP/IP optimizer within the last few days.

    10. #9
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      Re: bad pings

      Quote Originally Posted by BuckleZ View Post
      I moved from Sky LLU Unlimited to BT Infinity last week and i lost over 10ms on my pings... with sky i ranged from 36-40ms

      Now with BT...



      Speeds are in my sig
      Quite poor for a FTTC product.
      If you want better latency ask them to put you on Fast path.

      Normally the DLM at BT puts you on fastpath while on the initial training process. But restarting your router even once causes it to switch to interleaved. It usually takes a few months before it goes back again.

    11. #10
      BuckleZ's Avatar
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      Re: bad pings

      Quote Originally Posted by Exdee View Post
      Quite poor for a FTTC product.
      If you want better latency ask them to put you on Fast path.

      Normally the DLM at BT puts you on fastpath while on the initial training process. But restarting your router even once causes it to switch to interleaved. It usually takes a few months before it goes back again.

      Not when you're across the water in Northern Ireland it ain't. It is fast path I believe, even my mate on 50mb Virgin gets 23-26ms. Its due to the distance to London just and being routed through Scotland.

      Traceroute has started…

      traceroute to jolt.co.uk (84.234.17.86), 64 hops max, 52 byte packets
      1 api (192.168.1.254) 2.150 ms 1.677 ms 1.631 ms
      2 217.32.142.100 (217.32.142.100) 12.489 ms 15.272 ms 12.146 ms
      3 217.32.142.142 (217.32.142.142) 13.558 ms 18.944 ms 18.287 ms
      4 213.120.163.26 (213.120.163.26) 18.585 ms 18.267 ms 18.094 ms
      5 217.32.27.14 (217.32.27.14) 20.436 ms 24.544 ms 24.674 ms
      6 217.32.27.178 (217.32.27.178) 18.364 ms 18.370 ms 18.025 ms
      7 acc1-10gige-7-3-0.mr.21cn-ipp.bt.net (109.159.250.98) 18.032 ms
      acc1-10gige-1-2-0.mr.21cn-ipp.bt.net (109.159.250.70) 18.111 ms
      acc1-10gige-7-2-0.mr.21cn-ipp.bt.net (109.159.250.96) 17.785 ms
      8 core2-te0-3-5-0.ilford.ukcore.bt.net (109.159.250.15) 29.665 ms
      core2-te0-13-0-0.ilford.ukcore.bt.net (109.159.250.11) 26.310 ms
      core1-te0-3-0-5.ealing.ukcore.bt.net (109.159.250.13) 23.203 ms
      9 peer1-xe0-1-0.telehouse.ukcore.bt.net (109.159.254.132) 24.960 ms 25.410 ms 24.740 ms
      10 linx-brocade1.netrino.co.uk (195.66.225.18) 27.342 ms 24.900 ms 27.080 ms
      11 h67-edge.netrino.co.uk (84.234.19.153) 24.990 ms 27.959 ms 24.962 ms
      12 hex-edge.netrino.co.uk (84.234.19.218) 25.445 ms 25.234 ms 24.786 ms
      13 bs1-core.netrino.co.uk (84.234.19.5) 26.024 ms 26.024 ms 26.221 ms
      14 bruce.ferrago.net (84.234.17.86) 25.778 ms 26.238 ms 25.916 ms
      BT Infinity

     

     
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