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    Decreased Speed

    This is a discussion on Decreased Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; So I once again connected my modem to the master socket, and I have now left it there. My computer ...

    1. #11
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      Re: Decreased Speed

      So I once again connected my modem to the master socket, and I have now left it there. My computer is upstairs so the modem is connected via a Wireless USB adapter to get internet on the computer.

      These were the old stats:
      ADSL Link Downstream Upstream
      Connection Speed 2042 kbps 604 kbps
      Line Attenuation 43 db 26 db
      Noise Margin 14 db 16 db

      These are the new stats (Plugged into master socket):
      ADSL Link Downstream Upstream
      Connection Speed 2042 kbps 604 kbps
      Line Attenuation 44 db 26 db
      Noise Margin 15 db 15 db


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    3. #12
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      Re: Decreased Speed

      is it plugged straight into the test socket with no extensions at all wired to it


    4. #13
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      Re: Decreased Speed

      Quote Originally Posted by Shonk View Post
      is it plugged straight into the test socket with no extensions at all wired to it

      No, The test socket has not been opened for years now, and has been completely jammed, every effort I have had into trying to open it has failed, it's not opening. :/

    5. #14
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      Re: Decreased Speed

      its only 2 screws
      if there's an extension hard wired into it
      thats your problem

    6. #15
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      Re: Decreased Speed

      For reference (it may help) I had an extension to the sky+ box that I'd forgotten to put a microfilter on (*), and when corrected speed increased greatly, so these things are darn important...Shonk is right, if there was a hard wired extension would be a problem in this respect too.

      (*) Was done by sky engineer in days of dial-up so I'd kinda forgotten about it.

    7. #16
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      Re: Decreased Speed

      Okay, so I got the test socket box open, I plugged in the microfilter to the test socket, then connected the test socket to my modem just like you have in the picture.
      After, I rang Sky and asked them why my speed was so low, they said I should be getting 8Mb/s, they then updated my Internet to 8Mb/s. After all this was done, I asked them If I could remove the microfilter from the test socket and go back to the extension, they said yes.

      Once I had done this, my Internet then only turned on for a 10 seconds then turned off, it kept flashing green and amber? lights on the modem, and turned green only for 10 seconds yet again then then turned back to flashing. This is my speed now (to the extension):

      Connection Speed 4608 kbps 864 kbps
      Line Attenuation 44 db 26 db
      Noise Margin 6 db 8 db

    8. #17
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      Re: Decreased Speed

      It is pretty obvious that your internal wiring is interfering with your broadband. By fit and use a filtered faceplate, then you will get the 8 Mb you should have.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #18
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      Re: Decreased Speed

      you neeed to be running on the master

      with the extensions filtered
      what stats did you get plugged straight into the master

      you have dodgy internal wiring and that has nothing to do with sky
      do as isitme said
      and keep the modem in the master socket

      if you post us your stats straight from the test socket
      we can tell you exactly what speed you can get
      it may well be capable of say 12mbit

    10. #19
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      Re: Decreased Speed

      Sorry for leaving you all without a reply haha. So the internet is hooked up onto the test socket, these are my stats now, they've been running the same for the past few days:

      Connection Speed 8088 kbps 797 kbps
      Line Attenuation 44 db 25 db
      Noise Margin 4 db 10 db

      Is there any possability of any higher?

    11. #20
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      Re: Decreased Speed

      you could maybe get 9xx on the upstream if they uncapped it

      8mbit is a large jump from what you get having your modem on an extension

     

     
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