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    POP Email Issues - Can't Send

    This is a discussion on POP Email Issues - Can't Send within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I've just moved house and had sky broadband installed after previously being with NTL. I use Outlook Express for ...

    1. #1
      Shack811's Avatar
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      POP Email Issues - Can't Send

      Hello, I've just moved house and had sky broadband installed after previously being with NTL. I use Outlook Express for my emails to which I have various POP accounts set up which aren't Sky, 2 accounts are with UK2.

      I've set up Outlook to revieve the POP emails and I haven't any problem getting them into my inbox, but I can't seem to get the emails sent. I've read the many set-up guides on many sites but I can't find anything which covers this particular problem.

      I've set up the incoming servers to the right ones (mail.uk2.net) but I think the problem lies with the smtp server, I currently have it set as the sky smtp (smtp.tools.sky.com) but when sending I get a log in box pop up (username & password) but the username and password doesn't get them mail sent - I just get asked for the username & password again.

      Could this be a problem with Sky not letting and any other POP mail use their smtp?

      Any help would be a big help.

      Thanks in advance.


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    3. #2
      Scubbie's Avatar
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      Re: POP Email Issues - Can't Send

      Unfortunately the Sky mail server appears to block many innocent mail servers from being accessed.

      However there is a great solution available, at no cost. Please read the link below and follow the instructions carefully:

      How to apply for a SkyUser SMTP account

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Shack811 View Post
      Could this be a problem with Sky not letting and any other POP mail use their smtp?
      Yes, you can only use Sky's smtp server to send Sky related email.

      Do you not have a smtp server with uk2.net, if not apply for the one run by the folks on here.

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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Alan b View Post
      Yes, you can only use Sky's smtp server to send Sky related email.
      I don't have any problem using Sky's smtp server to send mail from my old Pipex email account. You just need to set it to use Sky's smtp server with the correct username and password.

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      Re: POP Email Issues - Can't Send

      use the smtp server provided by your email provider i.e. uk2 should have their own, use that. just because your with sky, doesnt mean you should use their smtp server. i have gmail imap and pop servers configured, unless i have misunderstood what you were saying, if so i am sorry. feel free to correct me if i am incorrect.

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      Re: POP Email Issues - Can't Send

      the UK2 smtp doesn't work - I've filled out the SkyUser form (twice) for help but I've had no reply at all..

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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Ashley Cardwell View Post
      use the smtp server provided by your email provider i.e. uk2 should have their own, use that. just because your with sky, doesnt mean you should use their smtp server. i have gmail imap and pop servers configured, unless i have misunderstood what you were saying, if so i am sorry. feel free to correct me if i am incorrect.
      Unfortunately many ISPs block access to some specific email servers. Sky is no exception to this.

      Although I can get access to the Yahoo mail server, for example, others are deliberately blocked. I suspect the the UK2 servers are too.

      Quote Originally Posted by Shack811 View Post
      the UK2 smtp doesn't work - I've filled out the SkyUser form (twice) for help but I've had no reply at all..
      Please be patient. SatDish is away at the moment and will be back soon to process the applications once more. In the mean time, ask yourself if you did complete the application in full. Many people have missed some vital information in the past.

      SMTP Applications...

      SMTP Applications June 2011

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Scubbie View Post
      Unfortunately many ISPs block access to some specific email servers. Sky is no exception to this.

      Although I can get access to the Yahoo mail server, for example, others are deliberately blocked. I suspect the the UK2 servers are too.
      I don't think this necessarily true. Some ISP's block port 25 (o2 for instance) which will stop access to any SMTP servers using that port (which is most of them!) although some allow use of another port for that very reason.

      SKY do not block any ports so if you are unable to access some other SMTP servers it is likely they are not allowing access at their end unless you are coming from within their own network.

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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Shack811 View Post
      the UK2 smtp doesn't work
      If UK2 are supplying you with an SMTP server and you can't get it to work then you should contact them... it's what you are paying them for!!

    11. #10
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      Re: POP Email Issues - Can't Send

      Quote Originally Posted by Scubbie View Post
      Please be patient. SatDish is away at the moment and will be back soon to process the applications once more.
      I hate to ask, but will I get a response on this?

     

     
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