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    New to SKY Broadband

    This is a discussion on New to SKY Broadband within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all, Only had my broadband service activated this evening, just wanted to post my router stats to see what ...

    1. #1
      awd7's Avatar
      awd7 is offline Sky User Member
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      New to SKY Broadband

      Hello all,

      Only had my broadband service activated this evening, just wanted to post my router stats to see what speeds you think will be achievable.

      Connection Speed: 4096 kbps / 512 kbps
      Line Attenuation: 44.5 dB / 27.5 dB
      Noise Margin: 15.1 dB / 14.0 dB

      Thanks,


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    3. #2
      Exdee's Avatar
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      Re: New to SKY Broadband

      8-9 MB

      Don't restart your router during the training period.

    4. #3
      Isitme's Avatar
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      Re: New to SKY Broadband

      That looks to be G.DMT at the moment, so 7-8 would be good.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      awd7's Avatar
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      Re: New to SKY Broadband

      Hello again,

      Finished the testing period on my connection as of the 22nd of July, speeds have been pretty shocking during this period and are still poor now (in comparison to previous provider) any help would be massively appreciated.

      Connection speed: 3071 kbps / 798 kbps
      Attenuation: 48.5 dB / 26.3 dB
      Noise Margin: 13.9 dB / 8.0 dB

      During the testing period, even downloading standard definition content from SKY Anytime was a fairly lengthy process.

    6. #5
      Exdee's Avatar
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      Re: New to SKY Broadband

      Need to ring Sky and ask them to configure it manually.

    7. #6
      awd7's Avatar
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      Re: New to SKY Broadband

      After 1 and a half hours on the telephone to Sky Broadband tech help, i've unscrewed the faceplate of, and tested the router in every single socket in my home.

      We're plugged into the master socket, and these are the router stats ... even worse than before i placed the complaint.

      Connection 2048 kbps / 512 kbps
      Attentuation 44.5 dB / 27.5 dB
      Noise Margin 7.1 dB / 24.0 dB

    8. #7
      IWasNotTheEnemy's Avatar
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      Re: New to SKY Broadband

      That can't be the master socket, do you not have a test socket?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    9. #8
      Isitme's Avatar
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      Re: New to SKY Broadband

      Quote Originally Posted by awd7 View Post
      After 1 and a half hours on the telephone to Sky Broadband tech help, i've unscrewed the faceplate of, and tested the router in every single socket in my home.

      We're plugged into the master socket, and these are the router stats ... even worse than before i placed the complaint.

      Connection 2048 kbps / 512 kbps
      Attentuation 44.5 dB / 27.5 dB
      Noise Margin 7.1 dB / 24.0 dB
      The trouble is that your noise margin is almost at default, indicating that there is interference on your line. If you do not have a Test socket, unplug everything you have plugged into the telephone line, except the router. So you should have only the filter and router plugged into the Master. . Using only the cable supplied by Sky take and post your stats.

      For some reason they have also put you back on G.DMT.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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