Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 26

    Sky bb stopped working

    This is a discussion on Sky bb stopped working within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Steve31 Just saw the bt engineer.no dice.seems they have an allocated timescale for each job and the ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky bb stopped working

      Quote Originally Posted by Steve31 View Post
      Just saw the bt engineer.no dice.seems they have an allocated timescale for each job and the can't start doing things they have not be given.fair enough .back on the blower to sky it is then .
      If it has been vandalised, then by rights I would expect them to repair the whole lot promptly.

      3 days of no action is unacceptable IMHO as they know that there is a problem with their equipment.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #12
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: Sky bb stopped working

      Quote Originally Posted by Scubbie View Post
      If it has been vandalised, then by rights I would expect them to repair the whole lot promptly.

      3 days of no action is unacceptable IMHO as they know that there is a problem with their equipment.
      But hey, I bet they make sure BT customers are fixed straight away

    4. #13
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky bb stopped working

      Quote Originally Posted by Sanity View Post
      But hey, I bet they make sure BT customers are fixed straight away
      Now lets look at this properly in a bureaucratic manner...

      BTO Engineer 1 repairs BT connections
      BTO Engineer 2 arrives and cannot get access to cabinet, has to return 3 days later
      BTO Engineer 1 completes after a couple of days
      BTO Engineer 3 arrives and works on another ISP's connections
      BTO Engineer 2 returns and finds #2 working, so has to return in another 3 days
      BTO Eng #3 completes
      BTO Eng #4 arrives & does work for 4th ISP
      BTO Eng #2 returns to find #4 working and goes away to return in another 3 days

      Need I go on?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #14
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: Sky bb stopped working

      Quote Originally Posted by Scubbie View Post
      Now lets look at this properly in a bureaucratic manner...

      BTO Engineer 1 repairs BT connections
      BTO Engineer 2 arrives and cannot get access to cabinet, has to return 3 days later
      BTO Engineer 1 completes after a couple of days
      BTO Engineer 3 arrives and works on another ISP's connections
      BTO Engineer 2 returns and finds #2 working, so has to return in another 3 days
      BTO Eng #3 completes
      BTO Eng #4 arrives & does work for 4th ISP
      BTO Eng #2 returns to find #4 working and goes away to return in another 3 days

      Need I go on?
      And while they run round in circles because of paperwork, folk like me have to sit and get yelled at on a daily basis because people have no phone and Broadband. Such is life.....

    6. #15
      Steve31's Avatar
      Steve31 is offline Sky User Member
      Exchange: Woolston
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      34
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Sky bb stopped working

      Now resolved.got a call back from sky Friday at half one ,did a few checks then told me the line isint connected.said they would get an engineer out .warned me it could take upto 72 hours..12 hours later the dial tone is back and broadband working fine .turns out the green street cabinet is not bt but virgin.and the damage was unrelated.1st time iv had to get a fault sorted and was expecting a knightmare judging by some of the post on forums.good work sky + bt

    7. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky bb stopped working

      I'm glad that it is all sorted for you now.

      Quote Originally Posted by Steve31 View Post
      ...was expecting a knightmare judging by some of the post on forums.good work sky + bt
      The truth is that the majority of issues are resolved promptly.

      It would be true to say that some of the quirks come up on the forums from time to time though. For example there are a large number of staff who don't know how to adjust your line settings and will lie to dump the call by saying it can't be improved.

      I also hope that people can help themselves by resolving many common problems by reading through forums like this.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
      Steve31's Avatar
      Steve31 is offline Sky User Member
      Exchange: Woolston
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      34
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Smile Re: Sky bb stopped working

      That's my next step.trying to get sky to have a go at lowering my ping.had a bit of a ping increase the last couple of months .prob down to the influx of new sky customers in my area.not sure if that's possible for them to try lowering ping.(excuse the lack of knowledge)

    9. #18
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky bb stopped working

      Quote Originally Posted by Steve31 View Post
      That's my next step.trying to get sky to have a go at lowering my ping.had a bit of a ping increase the last couple of months .prob down to the influx of new sky customers in my area.not sure if that's possible for them to try lowering ping.(excuse the lack of knowledge)
      By all means give them a call to see if they can improve your line speed & ping. You may need to call a couple of time and please do post your stats afterwards as some can make it worse.

      As for your speed being affected by the number of people on the Sky equipment in your area, this is unlikely. Earlier this year there were some problems with Sky's backhaul, but this was resolved. It reduced some areas of the country at peak periods and coincided with the take up of Anytime+.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #19
      Steve31's Avatar
      Steve31 is offline Sky User Member
      Exchange: Woolston
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky Basic
      Join Date
      Feb 2011
      Posts
      34
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: Sky bb stopped working

      Just did a few test and it seems a bit slow compared to before.will look into it further
      Or could that be dlm kicking in cos of the fault on the line ?
      Last edited by Steve31; 09-07-11 at 07:02 PM. Reason: Dlm

    11. #20
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Sky bb stopped working

      Feel free to post your stats.

      How to get your router statistics

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION