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    Connection dropouts and slow speed during peak

    This is a discussion on Connection dropouts and slow speed during peak within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, My BB Unlimited connection has become painfully bad during what seems to be weekday early evenings and sometimes daytime ...

    1. #1
      Turnbull2000's Avatar
      Turnbull2000 is offline Sky User Member
      Exchange: North Shields
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jan 2009
      Location
      Tynemouth
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      Connection dropouts and slow speed during peak

      Hi,

      My BB Unlimited connection has become painfully bad during what seems to be weekday early evenings and sometimes daytime Saturdays. Right now, the connection is dropping completely for 10-20 seconds every few minutes (with the Network Meters sidebar tool stats resetting), and when it does hold out, will struggle to stream even Radio 1 without frequent buffering.

      This is what my router currently shows...

      ADSL Link Downstream Upstream
      Connection Speed 5024 kbps 796 kbps
      Line Attenuation 50.0 db 27.2 db
      Noise Margin 6.1 db 11.5 db

      The router is plugged directly into the master socket. No extensions. My area is Tynemouth.

      Anyone experiencing similar troubles?


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
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      Re: Connection dropouts and slow speed during peak

      This could be another case of insufficient backhall from the exchange during peak times. This first started to show on some exchanges when Anytime+ was introduced. You should call Sky and make them aware of the problem, they may be unaware that a problem exists. The previous exchanges that were effected have been fixed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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