Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 13 of 13

    Can someone look at my stats please!

    This is a discussion on Can someone look at my stats please! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Other than asking whether you are using the short grey ADSL lead supplied by Sky, it appears that you've done ...

    1. #11
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Can someone look at my stats please!

      Other than asking whether you are using the short grey ADSL lead supplied by Sky, it appears that you've done as much as you can to get the best from your connection.

      As it stands, your line attenuation indicates that you should get between 9Mb-10Mb. However, there is not much room for improvement either.

      The line attenuation for the downstream is at it's peak, whilst the upstream margin does have some margin which could be used.

      I am referring to the Noise Margins. Sky's target is 7dB.

      A friendly call (or three) to Sky may be needed to get someone who knows what they are doing and get you line fine tuned a little more.

      Certainly the upstream connection can be improved at the very least.

      When it has been completed, please post your stats again so that members can comment on how good things are as not everyone does a good job at manually configuring a line.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms


    2. Advertisement
    3. #12
      Muage's Avatar
      Muage is offline Sky User Member
      Exchange: NIKNK
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+HD box
      Join Date
      Jun 2011
      Posts
      9
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Can someone look at my stats please!

      Ok so today I called sky about getting set on "gamer profile" the tier one operator had not a clue what I was talking about and I had to ask to get put through to tier two.
      The tier one op then asked me for my details again and called teir two herself, Is that normal ?
      Then she came back and told me that they were doing the changes now and I watched as my router reset.
      Here are the ping times before and after
      {BEFORE}
      Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

      Reply from 212.58.241.131: bytes=32 time=53ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=52ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=52ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=53ms TTL=249

      Ping statistics for 212.58.241.131:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 52ms, Maximum = 53ms, Average = 52ms

      {AFTER}
      Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

      Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=35ms TTL=249
      Reply from 212.58.241.131: bytes=32 time=36ms TTL=249

      Ping statistics for 212.58.241.131:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 35ms, Maximum = 36ms, Average = 35ms

      sounds good but
      my sync speed has gone down to just over 10 meg, it was almost 14.

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN MER 1054 937569 0 732 1552118 00:12:30
      LAN 204227 102448 0 386 111 45:27:58
      WLAN 361124 194986 0 481589 43465 00:12:21
      ADSL Link Downstream Upstream
      Connection Speed 10235 kbps 796 kbps
      Line Attenuation 32.5db 9.7db
      Noise Margin 7.4db 16.4db

      Is it normal that the download speed will reduce at the time of "gamer profile" implementation ?
      Also she told me to monitor the next ten days, am I back on DLM ?

      Thanks in advance.

    4. #13
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,895
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Can someone look at my stats please!

      Sadly sometimes the sync speed can be reduced when you are placed on the Gamer's profiles. This isn't always the case though.

      You may benefit from calling Sky again to see if someone else can teak your line better.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION