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    Sky DLM Cap & Contacting Sky

    This is a discussion on Sky DLM Cap & Contacting Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello I have been a sky bb customer for around 3 months now. Initially i was told to expect speeds ...

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      Sky DLM Cap & Contacting Sky

      Hello

      I have been a sky bb customer for around 3 months now.

      Initially i was told to expect speeds of around 5 mb, during the initial DLM training process i had stable 4 mb, and after the DLM completed my speed was limited to 3mb. However I have noticed the speed deteriorating over the last couple of weeks.

      My current router stats are attached. Should i be expecting a better speed, i was happy with the 4 i got during the training process.

      How do i get the cap on my line removed - is there an email address to use or must i wait in a queue on sky tech support?

      Thanks for help.
      Attached Thumbnails Attached Thumbnails Sky DLM Cap & Contacting Sky-linestats.jpg  


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      Re: Sky DLM Cap & Contacting Sky

      Use the contact us link on the sky.com help center or ring.

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      Re: Sky DLM Cap & Contacting Sky

      Asked and answered here - DLM & Contacting Sky

      Please do not ask the same query twice

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: Sky DLM Cap & Contacting Sky

      My Stats

      ADSL Link Downstream Upstream
      Connection Speed 7999 kbps 509 kbps
      Line Attenuation 46.5db 27.2db
      Noise Margin 5.6db 16.5db

      Ring sky explain to them you have room for more speed, DLM hasn't done its job properly so would it be possible for them to reconfigure your line, expect 3800Kbps after phoning sky. 4Mbps if you are lucky

     

     

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