Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 2 FirstFirst 12
    Results 11 to 19 of 19

    Engineer tips?

    This is a discussion on Engineer tips? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by TerryCox Really? I'd hate to upset the "Broadband Gods" and risk losing what i got for being ...

    1. #11
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: Engineer tips?

      Quote Originally Posted by TerryCox View Post
      Really? I'd hate to upset the "Broadband Gods" and risk losing what i got for being greedy
      Yes, you can get at least twice your current speed. Just ring them and tell them the BTO engineer has fixed your line and you would like to have it uncapped. Both the downstream and the upstream.


    2. Advertisement
    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Engineer tips?

      You have had a bad fault on your line which has now been fixed. You now have the potential to get 4-5Mb or more. You must call Sky tell them BTO has fixed your line, could they now configure it for its best speed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      TerryCox's Avatar
      TerryCox is offline Sky User Member
      Exchange: Roath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Engineer tips?

      Thank you both, will give them a call later today, the thought of getting any more than 2mb gets me a little to excited

    5. #14
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Engineer tips?

      the thought of getting any more than 2mb gets me a little to excited
      Calm down and make yourself a cup of hot sweet tea

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #15
      TerryCox's Avatar
      TerryCox is offline Sky User Member
      Exchange: Roath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Engineer tips?

      I got in touch with Sky, but they didn't want to make any alterations for fear of me losing connection again, they didn't think the line could handle it.

      Guess I'll just have to take it on the chin and accept it.

      Thanks for the advice

    7. #16
      nw1456's Avatar
      nw1456 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Other
      Join Date
      Jan 2011
      Location
      North Wales
      Posts
      59
      Thanks
      3
      Thanked 1 Time in 1 Post

      Re: Engineer tips?

      The thing is, your line has obviously been "fixed" if you're stats are now...

      2048 kbps
      18.5 db

      The SNR is holding your speed back, ask them to drop it to something lower, maybe 12 or 9 (although I believe the target margin is 7)and see how it goes. The worst thing that could happen is that the margin goes up and you sync back to what you were before.

      Stress to them that a major fault has been fixed on your line, and be nice.

      Edit: you could try running routerstats to see how your SNR holds up http://www.vwlowen.co.uk/internet/fi...outerstatslite
      Last edited by nw1456; 02-07-11 at 06:53 PM. Reason: info

    8. #17
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Engineer tips?

      Call again.

      It sounds like you got someone who doesn't know how to configure a line.

      Raising the connection speed to a figure that is too fast for it isn't going to blow a fuse or cause the line to burnout.

      If it can't cope with the speed that it should be able to handle, then it is obviously not fixed correctly.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #18
      TerryCox's Avatar
      TerryCox is offline Sky User Member
      Exchange: Roath
      Broadband ISP: Sky Broadband Unlimited
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      Jul 2011
      Posts
      6
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Engineer tips?

      Again, thanks for the replies.

      This was a reply i received from Sky to my request via email

      "In regard to the speed, that is what we term rate adaptive meaning that your speed is determined by what your line can hold, which in turn is determined by the exchange.
      If your line is holding too much then the exchange perceives this to be a threat to the line and the Broadband speed will drop. The engineer would have conditioned the line properly to what it was safe to hold. If we were to try and alter the speed we may in fact cause your Broadband to drop again."

      If someone could translate, i'd be very grateful

    10. #19
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,893
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Engineer tips?

      In simple terms: The longer the line, the slower the speed.

      In real terms: Unless you have particularly poor quality telephone lines between your home and the telephone exchange, you have lots of room for improvement.

      Sky has a target noise margin of 7dB for the downstream and upstream.

      The idea of the noise margin is to remove any background noise and allow the ADSL signal the chance to be heard clearly at your end. Good quality copper wire is the best to do this job. The wire in some areas was changed to aluminium in the '80s & '90s.

      Since I do not know, and I would not expect you to know what type of wiring is available in your area, I would do some simple investigation. You don't need to know what type of wiring you have. Ask your neighbours what kind of speeds that they get with their connection.

      You can then seen whether there is a significant improvement for them or whether the problem is the same for everyone.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 2 of 2 FirstFirst 12

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION