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    Suddenly slow internet - d/l speed only

    This is a discussion on Suddenly slow internet - d/l speed only within the Sky Broadband help forums, part of the Sky Broadband help and support category; This is what many think, but just because it appears OK now does not mean that it is always so. ...

    1. #11
      Isitme's Avatar
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      Re: Suddenly slow internet - d/l speed only

      This is what many think, but just because it appears OK now does not mean that it is always so. The internal wiring can pick up interference at different times of the day, fitting and using a filtered faceplate will ensure that the internal wiring never interferes with your connection. Apart from this if you buy a good quality faceplate, the filter will be superior to the Sky filter and give better results.

      You should call Sky and ask them to increase your download speed, there is no reason why you should not get 15-16Mb as you have plenty of noise margin in hand.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    4. #12
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      Re: Suddenly slow internet - d/l speed only

      Cool I'll call Sky and get that sorted then.

      Are there any particular brand of filtered faceplates that are recommended?

    5. #13
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      Re: Suddenly slow internet - d/l speed only

      Quote Originally Posted by Broosta View Post
      Are there any particular brand of filtered faceplates that are recommended?
      Please read this article:

      Sky User - Which ADSL Faceplate Filter?

      It will give you a reasonable understanding of what is out there.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    7. #14
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      Re: Suddenly slow internet - d/l speed only

      Ok I've decided to get a filtered faceplate for the master socket.

      Is there any advantage(or disadvantage) in using cat5e cable (rather than normal phone cable) to run from the master socket to the router?

    8. #15
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      Re: Suddenly slow internet - d/l speed only

      It's probably a case of how long the run will be.

      I run a 20m cat5 cable from my filtered faceplate to the router as it's the other side of the house but if it was only 2m I wouldn't have bothered.

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    10. #16
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      Re: Suddenly slow internet - d/l speed only

      Personally I would opt to have the router near to the telephone socket and run a Cat 5e or Cat 6 cable to a suitable switch, old WiFi router or WiFi extender.

      I am thinking ahead for when you may get FTTC or FTTP, which will require a new connection and make use of a different set of cabling to the router.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    12. #17
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      Re: Suddenly slow internet - d/l speed only

      I've just put a filtered faceplate in and used normal adsl cable from master socket to router. I do have some super duper mega cable but its too wide for the current hole in the wall that the cable needs to pass through, and its a bit late to be drilling!

      Anyway speed test(speedtest.net) just showed 36ms ping and 10.35Mbsp/0.88Mbps which is ok but the graph showed very little up and down movement, it was almost flat on top which I am excited about!

      And:-

      ADSL Link Downstream Upstream
      Connection Speed 12285 kbps 1034 kbps
      Line Attenuation 24 db 13 db
      Noise Margin 15 db 7 db

      So there is improvement I think, and when I get on to sky to turn it up a bit things should be cooking.

    13. #18
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      Re: Suddenly slow internet - d/l speed only

      Your stats show a significant improvement. Not just in the speed, but also you have a large noise margin on the downstream, which indicates that you should get some more out of it.

      I would recommend that you call Sky again and ask nicely if someone can improve your connection speed. Explain that you have made significant improvements to your telephone wiring.

      Again you may have to call more than once to get someone who knows how to do it.

      Whilst doing this, could you use the short grey ADSL lead supplied with the router?

      Post your stats, just in case the person at Sky has mucked it up, so that members can see if things are going well for you.

      Once the line is correctly configured, you can then use the new stats to compare with when you try with your own 'super duper mega cable' to see if it is better or worse.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    14. #19
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      Re: Suddenly slow internet - d/l speed only

      I don't seem to have the short grey sky supplied cable any more, I have either a 1.5m white adsl cable or a 2m black adsl cable. The black one is the cable used for the latest router stats.

      This morning the stats with 2m black adsl cable were:-

      ADSL Link Downstream Upstream
      Connection Speed 12285 kbps 1034 kbps
      Line Attenuation 24 db 13 db
      Noise Margin 14 db 7 db

    15. #20
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      Re: Suddenly slow internet - d/l speed only

      Ok just put the shorter 1.5m white adsl cable on and the stats are:-

      ADSL Link Downstream Upstream
      Connection Speed 12285 kbps 1044 kbps
      Line Attenuation 24 db 12 db
      Noise Margin 14 db 7 db

      And I'm now going to phone sky to get them to turn it up a bit.

     

     
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