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    Was lightning fast, now snail slow!

    This is a discussion on Was lightning fast, now snail slow! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I am a sky unlimmited customer. Ive had this for over 6 years and Ive managed to get 16Mb+ ...

    1. #1
      p3tr01h34d's Avatar
      p3tr01h34d is offline Sky User Member
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      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
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      Angry Was lightning fast, now snail slow!

      Hi, I am a sky unlimmited customer.
      Ive had this for over 6 years and Ive managed to get 16Mb+ downstream.
      Last week my white netgear gave up and failed to connect to the internet atall.
      I went through all the sky tests over the phone, which resulted in them sending me a new router out, I now have the sagem F@ST.
      Whats really getting one my nerves is even though my interent is back online, Its gone really slow, Im now stuck at 1Mb down stream and 480Kb upstream.

      System Up Time: 0:34:10



      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s UpTime
      WAN PPPoA 6273 7795 0 1274619 7366998 0:33:07
      LAN Down 0 0 0 0 0 0:34:10
      WLAN Up 11832 10281 0 9076879 2155763 0:33:51



      ADSL Link Downstream Upstream
      Connection Speed 1024 kbps 480 kbps


      Line Attenuation 12.0 dB 11.0 dB

      Noise Margin 40.7 dB 24.0 dB


      I was thinking sky capped me during the line tests to try and obtain a stable connection, anybody got an idea, Ive phoned sky up and they say I will only ever be able to reach 8mb, but I got double this before?
      They have supposidly left a message on my account to sort the speed out.
      I wont hold my breath


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Was lightning fast, now snail slow!

      You have been capped down, no doubt due to problems with your old router. There is no reason why you should not get your old speed back. If it has not improved by tomorrow, give them another ring.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      p3tr01h34d's Avatar
      p3tr01h34d is offline Sky User Member
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      Re: Was lightning fast, now snail slow!

      Sky are really pi$$ing me off now!
      They have uncapped me now upto 8mb.
      They were adamant I could only get upto 8mb, but I had 16mb?

      Ive looked on sam knows and my exchanged is LLU,
      Do you think they are just capping me on G.DMT

      All this for a duff router.
      If they dont put my speed back up Im going over to BT


      System Up Time: 0:41:34
      Port Stats. . . . . . .TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 11278 20573 0 1417977 25656608 0:32:15
      LAN Down 0 0 0 0 0 0:41:34
      WLAN Up 31730 22275 0 31823377 3657986 0:41:16
      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 16.0 dB 9.3 dB
      Noise Margin 26.3 dB 15.5 dB

    5. #4
      Exdee's Avatar
      Exdee is offline Sky User Member
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      Re: Was lightning fast, now snail slow!

      You should get something in the 18-20MB region. Call them again and ask them to to uncap you. You may have to ring a few times before you get through to somebody who knows what you are talking about.

      And just for the record you are not on G.DMT any more.

      I've also noticed that your uptime is quite low in both your posts. Do you have a habit of restarting your router? If yes, don't do it.

     

     

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