Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    moving house

    This is a discussion on moving house within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi guys n girls... first off let me say my sky B/B has been great since i got connected mths ...

    1. #1
      bigj2552's Avatar
      bigj2552 is offline Sky User Member
      Exchange: WSGIR
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: SKY Q HUB
      Sky TV: KODI
      Join Date
      Mar 2011
      Location
      South Ayrshire
      Posts
      217
      Thanks
      26
      Thanked 2 Times in 2 Posts

      Smile moving house

      hi guys n girls...

      first off let me say my sky B/B has been great since i got connected mths ago....
      full speeds always and no **** up from the 2304 router ( after update ).....

      i,m moving home next month......can i still take the same router ( user/password ) with me when i move ?......and just connect it at new home ?

      obviously i need to phone sky to tell em i,m moving ......
      how long before new connection is live in new home ?
      and i take it i,m have to go through dlm all over again ? :-(..
      one very happy customer.....hopefully that will continue in new house :-)


    2. Advertisement
    3. #2
      Sanity's Avatar
      Sanity is offline Sky User Member
      Exchange:
      Broadband ISP: Virgin XL
      Router: Non Sky Router
      Sky TV: Virgin XXL
      Join Date
      Dec 2009
      Posts
      173
      Thanks
      1
      Thanked 7 Times in 7 Posts

      Re: moving house

      Quote Originally Posted by bigj2552 View Post
      hi guys n girls...

      first off let me say my sky B/B has been great since i got connected mths ago....
      full speeds always and no **** up from the 2304 router ( after update ).....

      i,m moving home next month......can i still take the same router ( user/password ) with me when i move ?......and just connect it at new home ?

      obviously i need to phone sky to tell em i,m moving ......
      how long before new connection is live in new home ?
      and i take it i,m have to go through dlm all over again ? :-(..
      one very happy customer.....hopefully that will continue in new house :-)


      Yes you can take the router with you and just plug it in. Speak to the moving homes department, be warned however, if you give them a date you want your services cancelled by in your current property they often get a bit trigger happy and cut you off too early.

      In general its 10-14 days to provision the line for Broadband, on the phone side it might be quicker, just depends on whether you need an engineer to fit a socket and whether there are any line issues. Bear in mind they can't activate your services in your new home till they are cancelled down in this one as you can't have two service instances on one account.

      Good luck with the move, hope it all goes smoothly.

    4. #3
      bigj2552's Avatar
      bigj2552 is offline Sky User Member
      Exchange: WSGIR
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: SKY Q HUB
      Sky TV: KODI
      Join Date
      Mar 2011
      Location
      South Ayrshire
      Posts
      217
      Thanks
      26
      Thanked 2 Times in 2 Posts

      Smile Re: moving house

      thank you for reply....

      fingers crossed it all goes ok :-)


      give my best regards to -scubby on here will you :-)

    5. The Following User Says Thank You to bigj2552 For This Useful Post:

      Scubbie (30-06-11)

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION