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    Not Connecting

    This is a discussion on Not Connecting within the Sky Broadband help forums, part of the Sky Broadband help and support category; Finally received the new router this afternoon and connected it and what do you know? It connected straight away! A ...

    1. #11
      mikelane's Avatar
      mikelane is offline Sky User Member
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      Re: Not Connecting

      Finally received the new router this afternoon and connected it and what do you know? It connected straight away! A dark cloud has been lifted. It's slower than previously but the techie had asked me to call again to see if they could tweak the line.

      Thanks for all your helpful comments.


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    3. #12
      Scubbie's Avatar
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      Re: Not Connecting

      Well done!

      Could you post your stats please?

      If there was a line fault/weather problem that caused the initial problem, then it might mean that your line just needs to be reset.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #13
      mikelane's Avatar
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      Re: Not Connecting

      How do I get the stats?

      Just spoke to a delightful lady at Sky Technical and she increased my speed from 3.5 MB download with the new router (it was 4.5 with the Netgear) to 5.4 which is a new record for me. The modem actually shows 6.5 but the figure I quoted was from a speed test.

    5. #14
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      Re: Not Connecting

      Nice to hear that things have already been improved.

      I included a link to the page on this site that describes how you can get the stats. I'll post the link below is a different form:

      How to get your router statistics

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
      mikelane's Avatar
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      Re: Not Connecting

      Here we are:

      Down Up

      Connection Speed 6432 kbps 448 kbps



      Line Attenuation 44.0 dB 27.5 dB



      Noise Margin 7.4 dB 25.0 dB
      Last edited by mikelane; 30-06-11 at 08:09 PM. Reason: image did not appear

    7. #16
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      Re: Not Connecting

      Something is wrong there.

      I am assuming that either no one has looked at things for you properly or you have been with Sky for a long time or the Sky equipment is full.

      You are currently on Sky BB Connect.

      (Unofficial) FAQ - Sky Connect Users

      However, your telephone exchange shows that Sky has their equipment in the area.

      SamKnows - Broadband Availability - Pinner (LWPIN) Exchange

      I know the area and I know that it is quiet densely populated, so it may well be that the equipment is full.

      If you were on Sky BB Unlimited, your BB might cost considerably less but your download speed would not be significantly better. You also would not be subjected to BT Wholesale's traffic management policy.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
      mikelane's Avatar
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      Re: Not Connecting

      Hi scubbie
      Not sure what you mean. I've been with Sky since the start and with their BB since 2007. I'm on Unlimited. Does that make sense?&

    9. #18
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      Re: Not Connecting

      I think that you were going from my details which showed Max - now changed to Unlimited.

    10. #19
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      Re: Not Connecting

      Your stats appear to show that you are on Connect! Check your broadband details in your MySky page.

      See if you can do a speedtest here- http://speedtester.bt.com/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #20
      mikelane's Avatar
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      Re: Not Connecting

      I am definitely on Sky BB Unlimited and pay 10/mth as I have their phone call package. The lower than optimum speed has been put down to distance from the Exchange. When I try the Speedtester with just my phone number it comes back with a message that it can't complete the test. When I add the Mac code plus @skydsl, there actually is not enough space for the full string as there is only enough space for 12 digits and the mac code itself is 10 digits.

      What am I doing wrong?

     

     
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