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    My internet disconnects at least 2-5 times a week. Is there a solution to this?

    This is a discussion on My internet disconnects at least 2-5 times a week. Is there a solution to this? within the Sky Broadband help forums, part of the Sky Broadband help and support category; There is no guarantee that changing the socket position would make any difference. What you could do is get a ...

    1. #21
      Isitme's Avatar
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      There is no guarantee that changing the socket position would make any difference. What you could do is get a phone socket from B & Q or such like,(about 4) disconnect the incoming wires from the box in your cupboard and connect the to the new socket. The wires will connect to the 2 and 5 terminals on the faceplate. Plug a phone in and check for dial tone to be sure they are connected properly, then plug in a filter and the router. take the stats and see if they improve. You are looking for a rise in the noise margin, the speed will probably stay the same. If the disconnects continue, reconnect the wires to the junction box as the problem is outwith your home..

      If you run RSL for a day or so and find out when and by how much the noise is dropping, thay may give a clue as to what can be done.

      Follow Exdee's advice re faceplate, I never thought of that.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #22
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      You seem to doubt the validity of the responses.

      You are questioning whether you disconnections will cease or whether your speed will improve. You have also asked whether this line will affect your connection should you have FTTC.

      Why not ask a neighbour about the Internet connection? Find out what their connection speed is and whether or not they get a lot of disconnections.

      If the problem is between your test socket and the green street box, then it is likely that you will continue to experience problems not matter which type of connection you have to the Internet.

      FTTC uses the copper line between the cabinet and your property. FTTP however uses Fibre all the way.

      Telephone wire was originally designed for carrying voice transmissions. It isn't very good at carrying an ADSL signal. Cheap telephone line is even worse. It is easy to break & doesn't offer a good level of protection for the signal.

      I've seen many reports on this forum of BTO engineers who claimed that the line was perfect. I've also seen the same customer report further that an ADSL specialist BTO engineer has come in to properly fix the line.

      You are welcome to take the advice provided on a forum like this with a pinch of salt. The choice is always yours.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #23
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      You are welcome to take the advice provided on a forum like this with a pinch of salt.
      I am not sure you mean that Scubbie, that means the advice is not to be really trusted

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #24
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      Quote Originally Posted by Isitme View Post
      I am not sure you mean that Scubbie, that means the advice is not to be really trusted
      Not at all.

      I was simply stating that no one is suggesting that you must do something.

      The advice is simply just that, advice.

      I know from personal experience when some advice has been good or bad. The posts on this forum have typically been excellent.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #25
      Isitme's Avatar
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      Sorry Scubbie, the saying may have different meanings down there, but in Scotland when something is to be 'taken with a pinch of salt' it means it is not to be completely believed, is an exaggeration or even an untruthful statement.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #26
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      But you can take that with a "pinch of salt".

      (it also means the same thing here were I am Isitme)

    8. #27
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      Sorry if I chose the wrongs words.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #28
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      Quote Originally Posted by Exdee View Post
      So we've got two junction boxes and a possible joint? Your chances of your broadband being cured have improved further.

      The junction box in your storage room is a blessing as it will enable you to test your connection there without touching your line that proceeds from it. In order to conduct the test you will need the faceplate from your master socket. Hope you have it in a safe place since you mentioned you normally connect via the test socket.

      Anyway the theory is that you will open up the junction box and identify the main bt wire. This will be the wire that will be coming in from the hole in the ground. You will disconnect this wire at the junction box and connect it to terminal 2 and 5 on your faceplate (push it down using a visitor/credit card). Then connect your router to the faceplate as normal using a micro-filter and observe if the stability improves over the next few days.

      If your line does not drop any more then as mentioned before the internal wiring is causing the issues. If your line continues to drop then it's an external fault and will have to be escalated via Sky.

      Now I've just explained the theory to you. You are right an engineer will not do it for free. If you want you can get your parents involved to help conduct this test but whatever their decision; please respect their authority.

      Having yourself on a low speed profile could improve your disconnection situation. It depends on how much your noise margin varies by. Use router-stats lite and see if it falls gradually or takes a deep plunge.
      Thanks a lot for your suggestion. I think I am gonna give that a try and see if it improves my stability.
      But before I go on to do this. I just want a bit of clarification here.
      Here's a photo I just took of where the junction box with my BT wires are located at the storeage room. Sorry for the photo, it's a bit too dark.

      So basically what I need to do in this case is open this white junction box and then locate the wires 2 and 5 terminals.

      I have my faceplate here.
      I have to then connect those 2 and 5 terminals to the faceplate and then simply connect another telephone filter to that faceplate. I then put a telephone line to that telephone filter and connect my router to the telephone filter?

      Then simply connect an ethernet wire to the router to my PC and see if the noise margins improve and observe for a few days to see if my connection still drops or not.
      If it is as simple as that, then I could give it a try myself or with the help of my parents without having to call a technician.

      While my long wire can still remain temporarily attached to the walls of my corridor until I can confirm that the connection is more stable when connecting directly from the bt line of my storage room.

      If I notice improvements to the line then I can take necessary steps to then shorten that line that I currently have to the walls of the corridor.
      Quote Originally Posted by Scubbie View Post
      You seem to doubt the validity of the responses.

      You are questioning whether you disconnections will cease or whether your speed will improve. You have also asked whether this line will affect your connection should you have FTTC.

      Why not ask a neighbour about the Internet connection? Find out what their connection speed is and whether or not they get a lot of disconnections.

      If the problem is between your test socket and the green street box, then it is likely that you will continue to experience problems not matter which type of connection you have to the Internet.
      Well obviously I am not 100% certain whether the problem will go away or not. I will have to make an experiment and see for myself in order to determine whether the problem is due to that very long wire that I have travelling across the walls of my corridor or whether the problem is really an external one.

      Ofcourse if the problem is between my test socket and the green street box, then I can do nothing about it.

      As I mentioned previously, I don't experience lots of disconnections. I mean I notice about only 2-5 times this happening during my whole week where I noticed that at the bottom right corner of the taskbar (connection status) the little planet disappears for a few seconds. Then 10-20 seconds it reappears again. I have noticed that whenever this happens, I also get disconnected from Xfire, msn messenger, and can't browse the web for a few seconds.

      This is why I also see myself being disconnected from the game servers online.

      I use the internet a lot, at least 10 hours per day. So lets say if I was using the internet for 70 hours in 7 days, I experience normally about 2 times and in worst cases 5 times connection drops. The situation isn't that bad and I am more hopeful that I can cure this issue if I connect my line directly from the bt line in the storage room.

      There are people who have even more problems than me, some get disconnected every 1-3 hours or less. In fact I consider myself quite lucky that I only experience this happening 2-5 times a week.
      But what I want is to not see that happen at all for my whole week then I will be very happy! Just like it was in my previous house.

      But I'll need to confirm whether it is my wiring or the line between my flat to the green box. That's why I am still having doubts as the factors causing my connection to drop can be many.
      I will definitely ask my neighbours to see if they also experience disconnections to the internet.

      So far my routerstatslite and my PC have been connected for 20 hours and 15 minutes. No disconnections yet. I am also logged onto Xfire and haven't received a notification stating that I got disconnected.

      As I scroll through to that graph chart my noise margin has been fluctuating from 7.6 db to 6.5 db highest reached at 8.2 db. Most of the times it stays at 7.4 db from what I see.
      Connection Speed graph chart has so far in the last 20 hours have remained at a steady 14,000 Kbps. No fluctuation there!

      Once I connect my internet directly to the line of my storage. I will compare if the noise margin/speed does improve when I look at the routers statistics. If the noise margin improves from what I am seeing at the moment, then I would assume that there's a higher chance of my disconnections to stop. If it doesn't then I would be less hopeful of the problem being cured and I would know the problem is external.

      I'll have to wait and see.

    10. #29
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      Re: My internet disconnects at least 2-5 times a week. Is there a solution to this?

      Quote Originally Posted by BLaZiNgSPEED View Post
      Thanks a lot for your suggestion. I think I am gonna give that a try and see if it improves my stability.
      But before I go on to do this. I just want a bit of clarification here.
      Here's a photo I just took of where the junction box with my BT wires are located at the storeage room. Sorry for the photo, it's a bit too dark.

      So basically what I need to do in this case is open this white junction box and then locate the wires 2 and 5 terminals.

      I have my faceplate here.
      I have to then connect those 2 and 5 terminals to the faceplate and then simply connect another telephone filter to that faceplate. I then put a telephone line to that telephone filter and connect my router to the telephone filter?

      Then simply connect an ethernet wire to the router to my PC and see if the noise margins improve and observe for a few days to see if my connection still drops or not.
      If it is as simple as that, then I could give it a try myself or with the help of my parents without having to call a technician.

      While my long wire can still remain temporarily attached to the walls of my corridor until I can confirm that the connection is more stable when connecting directly from the bt line of my storage room.

      If I notice improvements to the line then I can take necessary steps to then shorten that line that I currently have to the walls of the corridor.
      Yes you've understood it correctly. Just a small thing. The terminals 2 and 5 are on your faceplate. The wires you remove from the junction will go into terminals 2 and 5 on the faceplate. The terminals are clearly numbered so should not be a problem.

      The junction box will be acting as a joint between the main bt wire and your wiring henceforth. All you do is open it and identify which wire is coming from BT and use it on the faceplate.

      Good Luck.

     

     
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