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    Powerline Adapter Connection Problems

    This is a discussion on Powerline Adapter Connection Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have been trying to connect to the Internet using my Belkin Powerline Adapters (Model number:F5D4077uk). I currently have ...

    1. #1
      bjs2007uk's Avatar
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      Powerline Adapter Connection Problems

      Hi I have been trying to connect to the Internet using my Belkin Powerline Adapters (Model number:F5D4077uk). I currently have a powerline adapter plugged into my laptop computer and another plugged into my black Sky Router.

      I have been experencing problems connecting to the Internet with the above set up - my laptop attempts to connect to the network but will not connect fully. When I go onto network manager the status of the network is listed as 'unidentified network' and when I go onto the Local Area connection status it has the IPV4 & IPV6 connectivity listed as 'local'.

      I have tried restarting the powerline adapters with no joy and I have tried the adapters in different plugs around the house which has also proved unsuccessful.

      The only trend I can identify that causes the connection issues is when the other computer, within the household, is switched on. This computer is connected via an ethernet cable to the Sky router.

      I have ran the ipconfig/all whilst I was experiencing the problems, the details for this are as follows:

      Windows IP Configuration

      Host Name . . . . . . . . . . . . : ****-PC
      Primary Dns Suffix . . . . . . . :
      Node Type . . . . . . . . . . . . : Hybrid
      IP Routing Enabled. . . . . . . . : No
      WINS Proxy Enabled. . . . . . . . : No

      Wireless LAN adapter Wireless Network Connection:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . : Home
      Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

      Physical Address. . . . . . . . . : 00-1B-9E-66-D2-EA
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes

      Ethernet adapter Local Area Connection:

      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet
      Controller
      Physical Address. . . . . . . . . : 00-13-77-3E-E4-A0
      DHCP Enabled. . . . . . . . . . . : Yes
      Autoconfiguration Enabled . . . . : Yes
      Link-local IPv6 Address . . . . . : fe80::86e:45fe:6700:e8ef%8(Preferred)
      Autoconfiguration IPv4 Address. . : 169.254.232.239(Preferred)
      Subnet Mask . . . . . . . . . . . : 255.255.0.0
      Default Gateway . . . . . . . . . :
      DHCPv6 IAID . . . . . . . . . . . : 201331575
      DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-B2-C1-47-00-13-77-3E-E4-A0

      DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
      fec0:0:0:ffff::2%1
      fec0:0:0:ffff::3%1
      NetBIOS over Tcpip. . . . . . . . : Enabled

      Tunnel adapter Local Area Connection* 6:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
      Physical Address. . . . . . . . . : 02-00-54-55-4E-01
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Local Area Connection* 7:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft ISATAP Adapter
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes

      Tunnel adapter Local Area Connection* 9:

      Media State . . . . . . . . . . . : Media disconnected
      Connection-specific DNS Suffix . :
      Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
      Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
      DHCP Enabled. . . . . . . . . . . : No
      Autoconfiguration Enabled . . . . : Yes


      Does anyone know what might be the problem?


      Thanks in advance!


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    3. #2
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      Re: Powerline Adapter Connection Problems

      You laptop isn't seeing the Sky router. The IP address is currently not in the correct range.

      Some adaptors require a basic set up process.

      This essentially involves pushing some buttons on the adaptors. Could you check to see what the installation guide supplied with them suggests please?

      Next I would reset the IP address on your laptop. To do this you could temporarily unplug the LAN cable for around 10 seconds, then plug it in again. Recheck the IP address.

      If this hasn't worked, drop down to 'CMD' level and type 'ipconfig /renew'.

      You are looking for an IP address that looks like '192.168.0.nnn' where 'nnn' is any number from 2 to 254.

      For reference, if you plugged in the laptop to it's adaptor before the other was connected to the router, this could also cause the same problem, even if they do not need synchronising.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: Powerline Adapter Connection Problems

      The only trend I can identify that causes the connection issues is when the other computer, within the household, is switched on. This computer is connected via an ethernet cable to the Sky router.
      It looks like it is pushing 'dirty' current back into the line. This does happen with some PSUs which are slightly faulty. Try fitting a surge protector to it, see if that solves the problem.

      TomD


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    5. #4
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      Re: Powerline Adapter Connection Problems

      Quote Originally Posted by Isitme View Post
      It looks like it is pushing 'dirty' current back into the line. This does happen with some PSUs which are slightly faulty. Try fitting a surge protector to it, see if that solves the problem.
      That in itself can cause problems & is generally not recommended. Certainly the manual with my Netgear plugs said to avoid surge protectors & extension leads.

      Try configuring all the adapters manually & avoid DHCP for the moment.

    6. #5
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      Re: Powerline Adapter Connection Problems

      That in itself can cause problems & is generally not recommended. Certainly the manual with my Netgear plugs said to avoid surge protectors & extension leads.
      I was referring to the offending PC, not the Homeplugs.

      If the problem only occurs when this PC is switched on, obviously this is causing the problem..

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Powerline Adapter Connection Problems

      Quote Originally Posted by Isitme View Post
      I was referring to the offending PC, not the Homeplugs.

      If the problem only occurs when this PC is switched on, obviously this is causing the problem..
      Apologies. On second reading that's obviously what you meant.

     

     

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