Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 22

    Drop outs and low speed - big frustration

    This is a discussion on Drop outs and low speed - big frustration within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I don't do much downloading but I do play online frequently. Recently I have been experiencing periods of what ...

    1. #1
      Gump's Avatar
      Gump is offline Sky User Member
      Exchange: 01189
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Drop outs and low speed - big frustration

      Hello,

      I don't do much downloading but I do play online frequently. Recently I have been experiencing periods of what appears to be lost packets, sometimes lasting 30 secs and 1 in 10 of these events I lose the connection which is then automatically renegotiated.

      Additionally at any time of the day, I could experience slow to very slow browsing which often ends in 'cannot load the web page - connection lost' msgs.

      This most frequently happens between 2pm adn midnight - Initially I put it down to contention and kids coming home, going online and peak periods but it is getting worse - so bad in fact that sometimes I have to connect using my mobile bb, which incidentally gives me up to 4 times the speed I get from Sky.

      I have a quad core. 4 gb sys running Vista, nothing else special about it. Router stats are:

      System Up Time: 51:12:11

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 73388 114601 0 0 0 12:18:32
      LAN 1131169 894919 0 0 0 51:12:11
      WLAN 29291 14044 0 0 0 51:11:44
      ADSL Link Downstream Upstream
      Connection Speed 918 kbps 412 kbps
      Line Attenuation 71.5 db 45.7 db
      Noise Margin 8.0 db 12.0 db

      Although the snake oil salesman sold us a 4mbit package, my line will only support 2 max and has never, ever delivered more that 768kbits but usually 360kbits.

      I have tested for fragged packets and set the MTU at the recommended 1442 for my sys/setup (and reflected that in IP and Router settings)

      Thanks in advance for any help.

      ps In the event of lost packets whilst gaming, I can continue to press action buttons and when the connection wakes up again (i.e 9/10 times), the game will cycle quickly through the actions that I have initiated and 'catch up' with where I should be. This indicates that the connection is kinda stalled at this end waiting for a response at the exchange? perhaps?
      Last edited by Gump; 22-06-11 at 02:44 PM. Reason: Additional info


    2. Advertisement
    3. #2
      gorebrush's Avatar
      gorebrush is offline Sky User Member
      Exchange: UK
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: VM pfSense 2.3.2-RELEASE-p1 on ESX 6
      Sky TV: Sky Q Silver
      Join Date
      Nov 2008
      Location
      UK
      Posts
      1,109
      Thanks
      22
      Thanked 26 Times in 26 Posts

      Re: Drop outs and low speed - big frustration

      Is it correct that you are on Sky Connect?

      Do you have these issues first thing in the morning?
      Current Sync 79999/19999

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Drop outs and low speed - big frustration

      I am afraid most your problems are down to the length of your line. Not long ago it would not even have been considered for broadband. All I can suggest is that you plug into your Test socket using only the cable supplied by Sky and post the stats form there. This is in the hope that your internal wirig is badly effecting your connection.
      How to test your ADSL in the Master Test Socket

      If you are on Connect, that does not help

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      Gump's Avatar
      Gump is offline Sky User Member
      Exchange: 01189
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Drop outs and low speed - big frustration

      Tried the test socket thing first, there is no difference.

      Only problem I have first thing in the morning is ME waking up lol. Most of the issues, as I said are between 2pm and midnight.

      If I stay up all night and play EQ2, rarely do I get the drop outs or 'stalling'. During the mornings maybe occasionally, the browsing speed will slow down but that could be the popular news sites slowing down their end cos of all the traffic they are handling.

      Yes, I am probably at the far end of beyond in adsl terms. It is very unfortunate that providers are allowed to sell bb that can rarely be faster than dial up. They should not be allowed to charge for it but que sera. Perhaps I should dump Sky and stick with the mobile BB only. HSPDA delivers a far better result atm.

      I should also point out that this first happened a year ago, I got rather frustrated with it then but repeated calls to Sky just went round the usual blame BT cycle and I gave up and just put up with it. After about 3 months, it seemed to clear itself up and I had perfect (allthough still quite slow) service for 9 months and just last week, it started up again - no change to equpt or gubbins this end.
      Last edited by Gump; 22-06-11 at 03:13 PM. Reason: Additional info

    6. #5
      gorebrush's Avatar
      gorebrush is offline Sky User Member
      Exchange: UK
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: VM pfSense 2.3.2-RELEASE-p1 on ESX 6
      Sky TV: Sky Q Silver
      Join Date
      Nov 2008
      Location
      UK
      Posts
      1,109
      Thanks
      22
      Thanked 26 Times in 26 Posts

      Re: Drop outs and low speed - big frustration

      They would blame BT - you are on Sky Connect and that's BT Broadband rebadged, only worse.

      I'd say get off Sky Connect! (BT Broadband is poor enough!)
      Current Sync 79999/19999

    7. #6
      Gump's Avatar
      Gump is offline Sky User Member
      Exchange: 01189
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Drop outs and low speed - big frustration

      I just checked the contract and it's supposed to be Sky Broadband Unlimited.

      I still struggle to understand why I had this prob for 3 mths then it went away then came back 9 months later.

      I suspect it's Sky putting the max no of customers on the same node maybe and won't do anything about it until the level of complaints is inversely proportionate to the abysmal level of service lol.

    8. #7
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Drop outs and low speed - big frustration

      The line is on adsl2plus, so it's not Connect.

      You've got a long line and probably suffering from large error counts with the settings that it is on. Having Sky move the code to g.dmt would be the only other thing that can be done, assuming internal wiring / set-up is fine.

    9. #8
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Drop outs and low speed - big frustration

      OP says its not different in the test socket but without stats we can't confirm that - for all we know the SNR might fly up in the test socket
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      Gump's Avatar
      Gump is offline Sky User Member
      Exchange: 01189
      Broadband ISP: Sky Connect
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Jun 2011
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Drop outs and low speed - big frustration

      Test socket stats

      System Up Time: 53:40:15

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 212 299 0 0 0 0:32:21
      LAN 1170291 926145 0 318 318 53:40:15
      WLAN 33812 14369 0 324 0 53:39:48
      ADSL Link Downstream Upstream
      Connection Speed 903 kbps 412 kbps
      Line Attenuation 71.5 db 45.8 db
      Noise Margin 7.9 db 13.0 db

    11. #10
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Drop outs and low speed - big frustration

      . It is very unfortunate that providers are allowed to sell bb that can rarely be faster than dial up.
      That is a commomn misconception with users who have slow broadband. Yours might not be very fast, but it is infact nearly 20 times faster than dial up. Not long ago we were amazed at the high speed given by 512kbps broadband, you have almost twice that

      Without moving closer to the exchange, you are not going to get much more. You might get a bit more if you were moved to G.DMT(ADSL1), but it would not help much .

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION