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    Internet speed dropping dramatically

    This is a discussion on Internet speed dropping dramatically within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello. I've been with Sky for a couple of months now. I didn't have much problems with my internet speed ...

    1. #1
      Ice Cold Killa's Avatar
      Ice Cold Killa is offline Sky User Member
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      Internet speed dropping dramatically

      Hello.
      I've been with Sky for a couple of months now. I didn't have much problems with my internet speed until now. My download speed dropped from 2 mb/s down to 70 kb/s, and my upload speed from 600 kb/s down to 20 kb/s.

      I've literally tried everything; restarting my router and my computer and a couple of other things, but nothing worked. What may be causing this?


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    3. #2
      Exdee's Avatar
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      Re: Internet speed dropping dramatically

      Need to see your router stats: How to get your router statistics

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      Ice Cold Killa (20-06-11)

    5. #3
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      Re: Internet speed dropping dramatically

      ADSL Link Downstream Upstream
      Connection Speed 761 kbps 253 kbps
      Line Attenuation 56.5db 35.0db
      Noise Margin 8.4db 18.9db

    6. #4
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      Re: Internet speed dropping dramatically

      Whilst the figures that you've posted are useful, there are some which will help us more. Could you post all your router's stats please?

      In the mean time, could you also plug your router into the Test Socket and take a copy of the stats from this point too.

      Whilst using the test socket, any telephone extensions you have should all be dead. Can you confirm this too please.

      Edit: Ok, Exdee beat me to it. Could you post the same from the test socket though as well. Thanks.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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    8. #5
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      Re: Internet speed dropping dramatically

      Quote Originally Posted by Ice Cold Killa View Post
      ADSL Link Downstream Upstream
      Connection Speed 761 kbps 253 kbps
      Line Attenuation 56.5db 35.0db
      Noise Margin 8.4db 18.9db
      How many phone sockets in the house?
      If your master socket has a test socket then post your stats from there as a comparison like Scubbie suggested.

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      Ice Cold Killa (20-06-11)

    10. #6
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      Re: Internet speed dropping dramatically

      The stats are in the attachment.
      I'll test out the test socket now and let you know if anything happens.

      Edit: Tested out the test socket; no difference whatsoever. No point in uploading another screenshot as it's the same. Also, I have only one phone socket in the house.
      Attached Thumbnails Attached Thumbnails Internet speed dropping dramatically-stats.jpg  

    11. #7
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      Re: Internet speed dropping dramatically

      Quote Originally Posted by Ice Cold Killa View Post
      The stats are in the attachment.
      I'll test out the test socket now and let you know if anything happens.

      Edit: Tested out the test socket; no difference whatsoever. No point in uploading another screenshot as it's the same. Also, I have only one phone socket in the house.
      Thank you for that, but we aren't looking at the connection speed alone. Can you confirm that the line noise for both the downstream & upstream were identical please?

      Also just use the microfilter, the short grey ADSL lead that was supplied by Sky and the router. Do not have anything else connected when checking the figures.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Ice Cold Killa (20-06-11)

    13. #8
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      Re: Internet speed dropping dramatically

      Stats while using test socket in the attachment.
      Attached Thumbnails Attached Thumbnails Internet speed dropping dramatically-stats2.jpg  

    14. #9
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      Re: Internet speed dropping dramatically

      Not the kind of stats I was hoping for. Anyways ring sky and ask them to put you on G.DMT and uncap you. Leave the router in the test socket when you call.

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      Ice Cold Killa (20-06-11)

    16. #10
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      Re: Internet speed dropping dramatically

      Yeah, I was gonna say that I'd call Sky soon. Anyway, thanks for trying to help me. "Thank You"'s for you lot!

     

     
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