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    errors on line help?

    This is a discussion on errors on line help? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all asked sky to improve my line as i should be getting higher than 14mb download 0.8 upload, they ...

    1. #1
      elim's Avatar
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      errors on line help?

      Hi all

      asked sky to improve my line as i should be getting higher than 14mb download 0.8 upload, they said i have errors on my line that need to be fixed, not sure how i can solve them?

      i have a filter into my master socker, then connected to the router using dsl cable

      heres some stats

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2509614 2585479 0 11589 74430 08:13:02
      LAN 10M/100M 43491 129 0 210 0 08:13:47
      WLAN 54M 2345581 2359972 0 88031 14581 06:23:01

      ADSL Link Downstream Upstream
      Connection Speed 14375 kbps 832 kbps
      Line Attenuation 21.0 db 10.8 db
      Noise Margin 7.0 db 11.0 db

      and some more.

      Code:
      ppp0      Link encap:Point-Point Protocol  
                inet addr:90.199.224.212  P-t-P:87.87.250.19  Mask:255.255.255.255
                UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
                RX packets:522 errors:0 dropped:0 overruns:0 frame:0
                TX packets:524 errors:0 dropped:0 overruns:0 carrier:0
                collisions:0 txqueuelen:3 
                RX bytes:294836 (287.9 KiB)  TX bytes:113688 (111.0 KiB)
      
      Uptime 29789.94 26956.26
      Wan up 29695.33 26870.62
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason:	0
      Channel: FAST, Upstream rate = 832 Kbps, Downstream rate = 14375 Kbps
      Link Power State: L0
      Mode:			ADSL2+
      Channel:		Fast
      Trellis:		U:ON /D:ON
      Line Status:		No Defect
      Training Status:	Showtime
      		Down		Up
      SNR (dB):	6.9		11.0
      Attn(dB):	21.0		10.8
      Pwr(dBm):	0.0		10.6
      Max(Kbps):	13744		928
      Rate (Kbps):	14375		832
      			G.dmt framing
      K:		225(0)		27
      R:		8		16
      S:		1		8
      D:		64		4
      			ADSL2 framing
      MSGc:		59		66
      B:		224		26
      M:		1		8
      T:		2		1
      R:		8		16
      S:		0.4997		8.0000
      L:		3730		232
      D:		64		4
      			Counters
      SF:		1832614		1653518
      SFErr:		221		29
      RS:		238239874		1996765
      RSCorr:		9689		126
      RSUnCorr:	11562		0
      
      HEC:		211		49
      OCD:		55		0
      LCD:		0		0
      Total Cells:	1009116570		71570930
      Data Cells:	47581406		9121732
      Drop Cells:	109
      Bit Errors:	0		0
      
      ES:		105		20
      SES:		0		1
      UAS:		17		1159
      AS:		29765
      
      INP:		0.54		1.10
      PER:		16.24		18.00
      delay:		7.99		8.00
      OR:		32.01		32.00
      
      Bitswap:	6531		690
      
      Total time = 8 hours 16 min 30 sec
      SF  = 1832614
      CRC = 221
      LOS = 0
      LOF = 0
      ES  = 105
      Latest 1 day time = 8 hours 16 min 30 sec
      SF  = 1832614
      CRC = 221
      LOS = 0
      LOF = 0
      ES  = 105
      Latest 15 minutes time = 1 min 30 sec
      SF  = 5558
      CRC = 3
      LOS = 0
      LOF = 0
      ES  = 1
      Previous 15 minutes time = 15 min 0 sec
      SF  = 55395
      CRC = 6
      LOS = 0
      LOF = 0
      ES  = 4
      Previous 1 day time = 0 sec
      SF  = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES  = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF  = 55458
      CRC = 4
      LOS = 0
      LOF = 0
      ES  = 2
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF  = 55395
      CRC = 13
      LOS = 0
      LOF = 0
      ES  = 6
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF  = 55395
      CRC = 12
      LOS = 0
      LOF = 0
      ES  = 5
      Showtime Drop Reason:	0
      Last Retrain Reason:	0
      ChipSet Vendor Id:	GSPN:0x  10
      ChipSet VersionNumber:	
      ChipSet SerialNumber:
      when connected to the master socket the download speed went up by about 600k upload didnt change.


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    3. #2
      Scubbie's Avatar
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      Re: errors on line help?

      You have a few CRC errors. Compared to another active thread they are quite light.

      If you are using the Master Socket, could you confirm whether or not you have any telephone extensions?

      If you do, then these may be related to the errors.

      Personally I would ask if you could plug the router into the test socket, which is found behind the faceplate on your master socket.

      It would also suggest that when you do this, you turn off your router for a few moments, and the power it up. This is purely to clear the CRC errors logged in the router.

      Leave things until tomorrow evening and take another look at the full router stats.

      If there are more errors, then you will need to contact your line provider (i.e. whom ever you pay your line rental to) and arrange for BTO to fix your telephone line. If this isn't Sky, then don't mention the ADSL problems as they will attempt to shirk their responsibility.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
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      Re: errors on line help?

      That amount of CRC errors over a period of 8 hours is nothing to worry about.
      If you speed increases when connected to test/master rather than where u are now then that is normal.

      Monitor in the test socket.
      Will more than likely see everything is fine.

      And i expect, atm you dont see any impact with browsing, streaming or downloading do you?

    5. #4
      elim's Avatar
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      Re: errors on line help?

      sorry the last sentence in my post i ment to say 600k increase on the test socket!

      i shall try again later on and see, we do have extensions around the house but they are not in use.

    6. #5
      Scubbie's Avatar
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      Re: errors on line help?

      There are a few reasons why you have the speed drop using the test socket. These can include the following:

      • corroded connectors
      • damaged connectors
      • wiring issues

      One thing at a time though. We shall wait to see if there are any significant CRC errors or other problems when you are using the test socket.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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