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    Migrating from Talk Talk to Sky

    This is a discussion on Migrating from Talk Talk to Sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; When you receive the letter please check the date of the appointment so that somebody will be available to allow ...

    1. #21
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      Re: Migrating from Talk Talk to Sky

      When you receive the letter please check the date of the appointment so that somebody will be available to allow the engineer to access your property. Please note that if the engineer is not able to access your property at the appointed time and you miss the appointment, we'll retain any fee you may have paid us for your first appointment and we'll charge you a fee of up to 105 to arrange a second visit
      This is a direct qoute from the letter i received from sky.

      Is this correct?


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    3. #22
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      Re: Migrating from Talk Talk to Sky

      Indeed there are occasions when it is necessary to allow a BTO Engineer to visit your home.

      Although there is not a hard & fast rule, often when changing from one BT Line provider to another you won't need a visit, there are the odd occasions when the Engineer will visit.

      I would suggest that it is in your interest to ensure that someone is around to allow the BTO Engineer access, just in case.

      If you were changing from Virgin Cable to Sky then you would definitely need to allow the BTO Engineer in.

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    4. #23
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      Re: Migrating from Talk Talk to Sky

      I would mail them and ask how much they are prepared to pay you for lost earnings should the engineer not turn up at the appointed time. Email stephenvanrooyen(at)skycustomersupport.com, explaining that you have a working phone line, you will receive a quick reply and maybe a phone call.
      I am 99.99% sure that if you have an active phone line there is no need for an engineers visit, all the necessary work is done at the exchange. It would be completely different if you did not have a phone line and needed one installed. I recently changed from BT to Sky and there was no visit from an engineer, the line simply dropped for about half an hour then came on connected to Sky. Sky really need to get their act together with this, it is unreasonable to force users to take time off work when there is no need.

      TomD


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    6. #24
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      Re: Migrating from Talk Talk to Sky

      I have sent an email to stephen as you suggested.

      I should be ok anyway as my other half will be in on that day, i just assumed it would be done from the exchange.

    7. #25
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      Re: Migrating from Talk Talk to Sky

      I guess that BTO often use the opportunity to move someone from one set of cables to another when they change providers in an effort to change old cables.

      Sadly it appears that with the global rise of cable theft, they also seem to be installing thinner copper cables. This can reduce your connection speed.

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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #26
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      Re: Migrating from Talk Talk to Sky

      LOL...

      Just looked on my sky and i am being charged for broadband that i don't even have yet.

      Phoned on the 25/08/11 to change to sky. Activation date is 13/09/11.
      Have been charged between the dates of 25/08/11 and 13/09/11.


    9. #27
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      Re: Migrating from Talk Talk to Sky

      Had an email back from the office of stephenvanrooyen@skycustomersupport.com

      I am very sorry that you have been charged in error for broadband when it hasn't been activated yet, and have credited 15.56 to your account to cover the charges from 25/08/11 - 13/10/11 which you will be able to view on your "My Sky" account. I will also check your account at the end of September to make sure your broadband is active and that there have been no other incorrect broadband charges applied to your account.
      With regards to your engineer visit, we would need an adult to be in your home to allow the engineer access. Even though you already have an active line the engineer needs to install a new line as the existing line is from another provider and is not compatible with our systems.
      So it seems that the line does need to be changed.
      Don't know how long this line has been in, but i would have thought that a new line would be for the better.

      So far Sky are doing allright.

    10. #28
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      Re: Migrating from Talk Talk to Sky

      When I phoned sky to change they said they would take care of everything, including telling TalkTalk of the change.
      As of yet I have not received any confirmation from TalkTalk about the change.

      Is this normal?

      I would expect at least an email from them saying that I was leaving.

    11. #29
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      Re: Migrating from Talk Talk to Sky

      It is normal for your new provider to arrange everything.

      One argument against an old provider contacting you would be to do with potential 'harassment' issues.

      I witnessed how many phone calls in one day a friend received when she'd transferred to Sky. If it had continued we'd have been speaking with her solicitors.

      Should you contact TalkTalk, then you should be able to confirm the cancellation of your line within a few days of the request being sent by Sky.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
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      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    12. #30
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      Re: Migrating from Talk Talk to Sky

      Change over date is tomorrow.
      Have already been lied to 2 times by sky. Hope it does not continue.

      Will keep you posted

     

     
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