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    Customer Solutions teams

    This is a discussion on Customer Solutions teams within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi does anyone have the number for them?thanks...

    1. #1
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      Customer Solutions teams

      Hi does anyone have the number for them?thanks


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      Re: Customer Solutions teams

      Yes, phone Tier 1.

      It has been mentioned that they are giving out the number to users who require their attention, which may or may not be true. Tier 1 are there to decide if your problem needs passed to the CST..

      TomD


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      Re: Customer Solutions teams

      so nobody had a working number then?

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      Re: Customer Solutions teams

      No as there isn't one, you have to go through T1
      -------------------------------------------



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      Re: Customer Solutions teams

      All customers with any technical issue must pass thru tier 1.

      CST can only be contacted once tier 1 make this decision and CST will contact you.

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      Re: Customer Solutions teams

      Tier one can escalate the issue to CST if required. The only direct number is one that CST themselves are sending to customers if they call back and miss them. At the moment the minimum callback time is 72 hours, and can be several days. There is a backlog of tickets they are dealing with.

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      Re: Customer Solutions teams

      Don't expect a quick response form the CST!! My broadband went down last Saturday and the earliest I can expect a call back from the CST is Wednesday so heavens knows when my BB will be back up and running.

      BT here I come I think if this is the service Sky provides to its customers.

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      Re: Customer Solutions teams

      After over three years I would hope the OP has received a response.

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      Re: Customer Solutions teams

      I very much doubt it. They're useless.
      seawright likes this.

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      Re: Customer Solutions teams

      Quote Originally Posted by Schrodinger56 View Post
      Don't expect a quick response form the CST!! My broadband went down last Saturday and the earliest I can expect a call back from the CST is Wednesday so heavens knows when my BB will be back up and running.

      BT here I come I think if this is the service Sky provides to its customers.
      If it went down last Saturday and you just called them today then no-one at Sky knew it was down until today.
      CST usually are arranged on a callback window when you can be home.
      Thursday is a bit longer than normal, is that the first offered or the first you could accommodate?

     

     
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