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    packet loss/drop outs, sync speed stable

    This is a discussion on packet loss/drop outs, sync speed stable within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi The last few days I have been having major issues with my sky bb . All was well before ...

    1. #1
      ZeroHour's Avatar
      ZeroHour is offline Sky User Member
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      packet loss/drop outs, sync speed stable

      Hi
      The last few days I have been having major issues with my sky bb. All was well before but lately I have serious drop outs with ssh/ftp/web browsing in general.
      The only way I can describe it is every 30-60 seconds packets get dropped. SSH basically is broken and thats to a server thats dedicated and one I know is having no issues from elsewhere (test via mobile dongle)
      I just called sky after trying a router shutdown for 60 seconds which made no difference but I spoke to 1st line (he tried to help but he was a bit out of his depth sadly) and he indicated there were no exchange/network wide issues and really said there was nothing they can do. I did try to explain the symptoms but he really just had nodding dog syndrome (kept saying yes without a clue as to what I was saying)
      This is what I have found:
      • Sync speed is stable
      • stats are the same as normal
      • router does not reconnect to the exchange
      • ping -t {my server} has drop outs/slow response every x pings
      • ping -t google.com has drop outs/slow response every x pings
      • ssh tunnels drop out after 30-60 seconds
      • browsing websites *stalls* in a similar fashion (google.com included)
      • if a *stall* issue occurs waiting 15-30 seconds and then refreshing works
      • pingtest.net has a -281% packet loss rating with 35ms jitter


      I am kinda at my wits end as basically my net is useless currently as I cant do essential things for me stably. This is before we get to general web browsing stalling.
      Does anyone have any ideas of what I can do?
      I am going to test using a different device later today to eliminate the PC I am on but I dont think it will be the PC.

      Any advice/help appreciated.
      Last edited by ZeroHour; 13-06-11 at 03:00 PM.
      Z


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    3. #2
      gorebrush's Avatar
      gorebrush is offline Sky User Member
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      Re: packet loss/drop outs, sync speed stable

      What are your stats?

      Any spare routers lying around?
      Current Sync 79999/19999

    4. #3
      ZeroHour's Avatar
      ZeroHour is offline Sky User Member
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      Re: packet loss/drop outs, sync speed stable

      Nah sadly no spare kit.
      The situation appears to be improving slightly but its too early to say.

      15355 kbps 1034 kbps
      Line Attenuation 25 db 12 db
      Noise Margin 12 db 8 db
      Z

    5. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: packet loss/drop outs, sync speed stable

      You using Wi-Fi? If so, could try Ethernet
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      ZeroHour's Avatar
      ZeroHour is offline Sky User Member
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      Re: packet loss/drop outs, sync speed stable

      Quote Originally Posted by IWasNotTheEnemy View Post
      You using Wi-Fi? If so, could try Ethernet
      Nope hard wired and I have actually got the wifi AP disabled.
      Z

     

     

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