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    Download speed dropped from 2m/s to 300k again

    This is a discussion on Download speed dropped from 2m/s to 300k again within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, A few months ago I had a few threads on here about my download speed. I also had noise ...

    1. #1
      fantasticdave's Avatar
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      Download speed dropped from 2m/s to 300k again

      Hello,

      A few months ago I had a few threads on here about my download speed. I also had noise on my line. After a lot of phone calls to sky and bt and over a month of problems and possible solutions, I risked the cost of a bt engineer coming out and he found a problem with the line going to my house.

      Now the same thing is happening again, though this time I don't have the noise on my line.

      My stats are -

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2023850 4033677 0 317 4588 97:05:50
      LAN 2803954 1578333 0 6167 361 97:07:31
      WLAN 1295070 482066 0 5317 124 97:05:35
      ADSL Link Downstream Upstream
      Connection Speed 18574 kbps 412 kbps
      Line Attenuation 26.0db 14.6db
      Noise Margin 7.4db 26.0db

      Do these look ok? I can't remember if those line and noise stats are high or not


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    3. #2
      Scubbie's Avatar
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      Re: Download speed dropped from 2m/s to 300k again

      Your current stats look fine. You should be able to get a speed test result above 14Mb/s from speedtest.net.

      Give it a go on a wired connection.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      fantasticdave's Avatar
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      Re: Download speed dropped from 2m/s to 300k again

      Quote Originally Posted by Scubbie View Post
      Your current stats look fine. You should be able to get a speed test result above 14Mb/s from speedtest.net.

      Give it a go on a wired connection.
      Just ran the speed test and got upload of 8.9m and down of 0.34 and ping 61

      I download from hotfile and filesonic with premium accounts and sometimes it jumps to 1.5m, but a lot of the time I am only getting 300k

    5. #4
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      Re: Download speed dropped from 2m/s to 300k again

      Quote Originally Posted by fantasticdave View Post
      Just ran the speed test and got upload of 8.9m and down of 0.34 and ping 61

      I download from hotfile and filesonic with premium accounts and sometimes it jumps to 1.5m, but a lot of the time I am only getting 300k
      Now I'm not causing any arguments when I say this

      Dude Sky are throttling those sites. Use Hotspot sheild You should get full speed again

    6. #5
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      Re: Download speed dropped from 2m/s to 300k again

      Quote Originally Posted by urismarine View Post
      Now I'm not causing any arguments when I say this

      Dude Sky are throttling those sites. Use Hotspot sheild You should get full speed again
      urismarine - Sky don't. If you have proof then please post it, but your trolling on this point is not welcome. You are on 8pts for trolling etc so 2 more and your right to post will be revoked.

    7. #6
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      Re: Download speed dropped from 2m/s to 300k again

      It's not connected to your problem but you should be getting more upload speed but would need to call Sky to get it sorted.

    8. #7
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      Re: Download speed dropped from 2m/s to 300k again

      Quote Originally Posted by fantasticdave View Post
      Just ran the speed test and got upload of 8.9m and down of 0.34 and ping 61

      I download from hotfile and filesonic with premium accounts and sometimes it jumps to 1.5m, but a lot of the time I am only getting 300k
      As has been pointed out, your speeds should be a lot better than this.

      The download speed from hotfile & filesonic, when it jumps to 1.5m is actually closer to what you should expect. I suspect that it actually reads '1.5MB/s' rather than '1.5Mb/s'.

      Note the use of capitals. It is the difference between bits and Bytes and is around 8 times different in terms of speed.

      It is likely that there is an error of your telephone line.

      I would be inclined to run through all the same tests again to see if you can confirm that the problem is external once more (i.e. use the test socket, confirm all extensions are dead, perform a quiet line test, monitor your router stats & connection times).

      If there is any sign of a problem, then you are entitled to have it fixed again more. Should it occur 20 times, then you would still be entitled to have it repaired.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Download speed dropped from 2m/s to 300k again

      With your sync you should have a download speed of 1.9-2.0MB, something is effecting your throughput. Try starting in Safe Mode with Networking and do a speed test at Sky User - Broadband Speed Tester and post your result.

      You really need to get your upload speed increased, you should be getting nearly 3 times your present speed. Up load is a lot more important than many realise for a good all-round performance. Call Sky asap and get them to increase it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Download speed dropped from 2m/s to 300k again

      Quote Originally Posted by reddwarfcrew View Post
      urismarine - Sky don't. If you have proof then please post it, but your trolling on this point is not welcome. You are on 8pts for trolling etc so 2 more and your right to post will be revoked.
      But I do have proof... As soon as he fires up Hotspot Sheild (which encrypts packets) his speed will double..,

      Let's hope he tries this and gets back to us.

      Btw this is helping him

      Doesn't matter which ISP I'm with I'll always have Hotspot Sheild on my computer. I've done a lot of reading and the internet here in the UK is all restricted and traffic shaped now. It's all tightly controlled now.
      Last edited by urismarine; 14-06-11 at 04:55 AM.

    11. #10
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      Re: Download speed dropped from 2m/s to 300k again

      Uh oh, you've done 'a lot' of reading and seem to uncovered a huge conspiracy theory surrounding UK ISPs.

      Sounds legit.

      P.S. Who logs on at 3am in the morning with the sole intention of trolling? Mate, acquire a life.

     

     
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