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    5months and speed dropping

    This is a discussion on 5months and speed dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have been with sky for more then 3years and never had any issues but since 5months, my connection speed ...

    1. #1
      lucky's Avatar
      lucky is offline Sky User Member
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      Angry 5months and speed dropping

      I have been with sky for more then 3years and never had any issues but since 5months, my connection speed has gone worse. I use to have 7.3mbps download speed but before 5months ago I had my profile changed to gamer and they said I will lose some download speed to increase my upload speed, I agreed and they changed my profile and got more upload speed and my download speed was now 6.2mbps but still decent speed for playing games. But last few months I have started to lose download speed and now I'm at a point where I can't play games and thinking of leaving sky. I have tried calling sky many times and even paid for sky new router but still no positive outcome. I'm on unlimited max and can someone tell me about my stats as bt told me I can get 8mbps, here is my stats:


      ADSL Link Downstream Upstream
      Connection Speed 3065*kbps 798*kbps
      Line Attenuation 51.0*dB 31.6*dB
      Noise Margin 8.3*dB 13.7*dB


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    3. #2
      Scubbie's Avatar
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      Re: 5months and speed dropping

      It sounds like something is deteriorating.

      Taking the quickest router, have you tried a new microfilter?

      Also, just in case, could you try using your test socket to see if this improves your connection speed.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #3
      lucky's Avatar
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      Re: 5months and speed dropping

      Yes, I'm using new microfilter's that were send by Sky 2weeks ago and here is my stats from test socket:

      ADSL Link Downstream Upstream
      Connection Speed 3071 kbps 798 kbps
      Line Attenuation 50.5 dB 18.6 dB
      Noise Margin 13.7 dB 14.2 dB

      and without Test Socket:

      ADSL Link Downstream Upstream
      Connection Speed 3066 kbps 798 kbps
      Line Attenuation 51.0 dB 11.3 dB
      Noise Margin 9.0 dB 13.8 dB

    5. #4
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      Re: 5months and speed dropping

      Shows your internal wiring is shot
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: 5months and speed dropping

      Quote Originally Posted by IWasNotTheEnemy View Post
      Shows your internal wiring is shot
      Do you mean wiring within the socket or from socket to router?

    7. #6
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      Re: 5months and speed dropping

      From the faceplate onwards. If there are no extensions then the faceplate itself is faulty

      If the speed is fine in the test socket then you'll need to sort it out. Best to get a filtered faceplate
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: 5months and speed dropping

      Everything looks fine from my setup and looking at Line Attenuation, from what BT told me i should be getting min 6500kbps but looks like have to leave sky

    9. #8
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      Re: 5months and speed dropping

      Quote Originally Posted by lucky View Post
      Yes, I'm using new microfilter's that were send by Sky 2weeks ago and here is my stats from test socket:

      ADSL Link Downstream Upstream
      Connection Speed 3071 kbps 798 kbps
      Line Attenuation 50.5 dB 18.6 dB
      Noise Margin 13.7 dB 14.2 dB

      and without Test Socket:

      ADSL Link Downstream Upstream
      Connection Speed 3066 kbps 798 kbps
      Line Attenuation 51.0 dB 11.3 dB
      Noise Margin 9.0 dB 13.8 dB
      Clearly shows wiring issues. Notice how your noise margin increased in the test socket.

      Quote Originally Posted by lucky View Post
      Everything looks fine from my setup and looking at Line Attenuation, from what BT told me i should be getting min 6500kbps but looks like have to leave sky
      If you have internal wiring issues you will get the same broadband speed no matter which ADSL based ISP you go to. It's in your interest to get a filtered faceplate and keep your router at your master socket. IDC tool required too for making the connections.

      After buying and installing the filtered faceplate ring sky and ask them to uncap you and you will get the maximum speed your line can handle.

    10. #9
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      Re: 5months and speed dropping

      There's nothing to suggest that switching to another ISP will improve things as whilst "Everything looks fine from my setup" , it's clearly not. There's without doubt an internal wiring issue that'll follow you to another ISP.

      Running from the test socket made your noise margin leap up indicating that a much higher download speed could be obtained if your wiring was fixed.

      Edit: Like what Exdee said

    11. #10
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      Re: 5months and speed dropping

      You'll forgive me, but I am getting really suspicious of BTO engineers at the moment.

      There seem to be a lot of people posting who are complaining that their speeds are dropping in areas which have been set up with Fibre.

      BTO Engineers are supposed to be completely independent of BT. They should be providing the best possible service to any customers on an independent basis.

      As previously mentioned in other threads though, you may wish to check out some new non-Sky microfilters. The ones supplied by Sky are often not the best quality.

      I would also be inclined to connect another router and post the stats. It does not have to be a Sky router, just one that supports ADSL2+.

      All this should be done in the test socket, using the short grey ADSL lead supplied by Sky.

      As for BT being able to provide you with 6500 kbps, your telephone exchange has BT's 21CN installed. This provides the same maximum connection speed as Sky can supply. However their router reserves some of your bandwidth for their additional services (i.e. extra telephone line, BT Openzone, BTFon).

      So basically Sky does give you better bandwidth than BT. When there are problems, it seems that a lot of BTO Engineers are not providing the service they should be, in accordance with Ofcom rules.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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