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    Persistant Broadband / Internet Issues

    This is a discussion on Persistant Broadband / Internet Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys, Here are my internet woes... For the past 8 months-ish I had a nice stable 11mb connection until ...

    1. #1
      Internets's Avatar
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      Persistant Broadband / Internet Issues

      Hi guys,

      Here are my internet woes...

      For the past 8 months-ish I had a nice stable 11mb connection until the connection started dropping Intermittently before eventually giving up completely and only connecting Locally with no internet.

      I contacted SKY and as per their scripts, I replaced my micro-filter and tried the test socket but nothing worked.

      SKY reduced my speed to an amazing 66kbps to test the line. The line test took 5 days apparently, the result of which was me needing a new router.

      So they send me a new router which I plug in straight away and SKY brings my speed back up to the 11mb. Rad!

      It lasted for about 2 days before I had the exact same problem as I did with my first router. I contacted SKY again and they said there was a problem with the latest batch of routers (which I had heard about on this forum so I didn't get as angry as I perhaps would have).

      So they send me a second new router which has all the latest firmware and I plug it in and I'm away! A steady 11mb connection...

      ... for about a week before the problem returns.

      Rebooting this router will often get me back on the internet but at a speed never any higher than 500kbps which is lame.

      I've emailed that Jeremy fella, but do any of you guys know what could possibly be causing this issue? Oddly, I plugged my first router back in after the 2nd one gave up and it worked for a few days!

      I can post router stats this eve when I get home if anyone would like to see them.

      : /


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    3. #2
      IWasNotTheEnemy's Avatar
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      Re: Persistant Broadband / Internet Issues

      How about some stats to help us out?

      How to get your router statistics
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
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      Re: Persistant Broadband / Internet Issues

      Hi,

      I'll post them when I get home. I just wanted to get my story out there whilst on a stable connection at work in case my internet gives up the ghost completey.

    5. #4
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      Re: Persistant Broadband / Internet Issues

      UPDATE: The internet did die so I called SKY. They did their thing at their end (something about 'jumping onto a line with errors') and got it working and they're going to call me back on Wednesday.

    6. #5
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      Re: Persistant Broadband / Internet Issues

      Okay, long story short it went down again.

      I'm only just back online now as they had to replace the external phone line to my house...

      Given that I've had a new line installed what do you think my chances of an increased speed are?

      Here are my current stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up
      WAN PPPoA 124536 216878 0 10814919 284662705 2:58:44
      LAN Down 0 0 0 0 0 114:07:08
      WLAN Up 546333 455481 0 355793602 72930702 114:06:49

      ADSL Link Downstream Upstream
      Connection Speed 10971 kbps 892 kbps
      Line Attenuation 37.0 dB 21.1 dB
      Noise Margin 6.0 dB 9.5 dB

    7. #6
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      Re: Persistant Broadband / Internet Issues

      With that noise margin you are lucky to get what you have now.

    8. #7
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      Re: Persistant Broadband / Internet Issues

      Hmm,

      In the test socket I get this:

      Noise Margin 7 dB 9.5 dB

     

     

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