Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 5 FirstFirst 1234 ... LastLast
    Results 11 to 20 of 46

    Just signed up to Sky, Confused about "cooling off" period.

    This is a discussion on Just signed up to Sky, Confused about "cooling off" period. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Now considering that DLM can take up to 14 days to complete from when you are activated (around 3 days ...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Now considering that DLM can take up to 14 days to complete from when you are activated (around 3 days to start & 10 days to process), how can you be sure that the service you have requested is going to be suitable?
      This has always been a bone of contention, with Connect in the early days and now with all Sky's broadband packages. The 8 days should really start when the line training is complete, but I know Sky will never accept that.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






    2. Advertisement
    3. #12
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Quote Originally Posted by Isitme View Post
      This has always been a bone of contention, with Connect in the early days and now with all Sky's broadband packages. The 8 days should really start when the line training is complete, but I know Sky will never accept that.
      I guess you could specifically argue that the connection speed is not what was promised, if it falls below the provided estimate or you can provide evidence that it should be higher.

      Frequent disconnections, slow connections that are heavily capped (i.e. Connect) and inability to supply a reliable service could all be listed.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #13
      junglebungle's Avatar
      junglebungle is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Other
      Join Date
      Jun 2011
      Posts
      20
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Thanks for the replies.

      So if it's 7 days, my actual install date is Wednesday 15th (this coming wednesday) that's when my services will be going live and my line is activated, so it's 7 days from then?

      So i'll give it a couple of days and if it's still stuck at 2meg i will just inform them i want to cancel......

      When the engineer comes on wednesday is there anything i can ask him to make my line better? i will say there was problems with it before when i was with virgin and i was capped at 2meg and ask if there is anything he can do to correct it?

      Regards

    5. #14
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Quote Originally Posted by junglebungle View Post
      So if it's 7 days, my actual install date is Wednesday 15th (this coming wednesday) that's when my services will be going live and my line is activated, so it's 7 days from then?

      So i'll give it a couple of days and if it's still stuck at 2meg i will just inform them i want to cancel......
      With Sky it is 8 days. This is 1 day more than the current UK requirement.

      Quote Originally Posted by junglebungle View Post
      When the engineer comes on wednesday is there anything i can ask him to make my line better? i will say there was problems with it before when i was with virgin and i was capped at 2meg and ask if there is anything he can do to correct it?
      Should the BTO Engineer contact you, do let him/her know that you had some issues with the previous connection. Hopefully he/she will use different wiring between the cabinets.

      Also take a look at what you can do to improve your connection:

      ::. Kitz - Improve your adsl connection speed .::

      Additionally, look at the wiring leading to your Master Socket. See if there are any old junction boxes or basically anything else that can impair the performance of your telephone line.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
      junglebungle's Avatar
      junglebungle is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Other
      Join Date
      Jun 2011
      Posts
      20
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Thanks for the reply.

      I live in a block of flats which is a new build about 3 years old and i'm the first tenant of the flat, i don't have access to the wiring of the socket, i can get to the master socket but that's all..

      I can't think of anything else i can do, when the engineer comes i will just tell him the problem before i suppose, hopefully when i'm connected i will get full speed capable of my line, if not i'm going to have to complain!

      Regards

    7. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Unfortunately you need to be aware that flats are often problematic.

      If the issue is to do with the wiring from the main junction box in the block to your flat, then there is not a great deal that BTO can do.

      The same problem will exist with all ISPs.

      A sensible option if you have purchased the flat, would be to see you can change the wiring to your flat. There is some good quality shielded cable that you might want to consider.

      Perhaps shielded Cat 6 Ethernet cable would be a good choice. Others might know a more professional solution.

      The difficulty would be ensuring that you can get the new cable feed through the trunking, without loosing the end. For reference BTO use 'pull rope' for this task.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      If you already have an active telephone line, or one that has been recently active, you will probably not get an engineer visit to your house. The necessary work will be done in the exchange.

      You will have a good idea as soon as it is connected what your speed is likely to be. Just post your first stats here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #18
      junglebungle's Avatar
      junglebungle is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Other
      Join Date
      Jun 2011
      Posts
      20
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Quote Originally Posted by Isitme View Post
      If you already have an active telephone line, or one that has been recently active, you will probably not get an engineer visit to your house. The necessary work will be done in the exchange.

      You will have a good idea as soon as it is connected what your speed is likely to be. Just post your first stats here.
      Sky seem to think an engineer is coming to my flat between 1 and 6pm apparently.

      Oh well we will see what happens, i am dreading 2meg, i really hope it is as fast as it should be!

      Regards

    10. #19
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,908
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Quote Originally Posted by junglebungle View Post
      Sky seem to think an engineer is coming to my flat between 1 and 6pm apparently.

      Oh well we will see what happens, i am dreading 2meg, i really hope it is as fast as it should be!
      This is a normal letter.

      Sometimes a BTO Engineer will visit, but generally they won't if you've swapped from one live connection to another.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #20
      junglebungle's Avatar
      junglebungle is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Other
      Join Date
      Jun 2011
      Posts
      20
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Just signed up to Sky, Confused about "cooling off" period.

      Ok an BT OR engineer has just been, and i've told him about the problem before, and he's been to the green box and apparently it's still on the same switch at the green box as i had before with virgin, so he's put it on a spare one next to it and gone to the exchange to activate it..

      Fingers crossed i get the maximum speed possible!

     

     
    Page 2 of 5 FirstFirst 1234 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION