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    Google \ DNS issue?

    This is a discussion on Google \ DNS issue? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Oh neat, saint_david, thanks for that. I can get Bing too (never thought of using Bing before!) Except that I ...

    1. #11
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      Re: Google \ DNS issue?

      Oh neat, saint_david, thanks for that. I can get Bing too (never thought of using Bing before!)

      Except that I still can't get to any of the pages, as they won't load! I can get Bing, but none of its search results.

      Given up on the Sky helpline - was on hold for 1 hr 10 mins and they still hadn't answered.


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    3. #12
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      Re: Google \ DNS issue?

      Looking at each of your profiles, you are all using different Sky routers and are located across the country. This rules out initial questions, but I am wondering if it might be related to some other common factor.

      Loading the Google search engine was no issue for me here.

      I am wondering if it is a particular set of servers of IP range that is causing a problem.

      Mine are:
      IP: 90.205.nnn.nnn
      Network Type: MER
      Sky DNS Servers: 90.207.238.97 & 90.207.238.99

      Also some of you may wish to try the OpenDNS servers instead of Google's:

      208.67.222.222
      208.67.220.220

    4. #13
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      Re: Google \ DNS issue?

      here's mine:

      IP Address 90.204.nn.nn
      Network Type MER
      Domain Name Server 90.207.238.97 & 90.207.238.99

    5. #14
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      Re: Google \ DNS issue?

      Try doing the following and see what you get, could be a server down somewhere.

      start -> Run -> type: CMD then hit ok/enter -> (command window opens) type: tracert google.co.uk -> hit enter you should see something like the following (can take a few minutes to complete)

      Microsoft Windows [Version 6.1.7601]
      Copyright (c) 2009 Microsoft Corporation. All rights reserved.

      C:\Users\Deano>tracert google.co.uk

      Tracing route to google.co.uk [209.85.146.104]
      over a maximum of 30 hops:

      1 <1 ms <1 ms <1 ms api.home [192.168.1.254]
      2 35 ms 36 ms 35 ms 217.41.165.250
      3 34 ms 34 ms 34 ms 217.41.165.161
      4 34 ms 34 ms 35 ms 213.1.69.198
      5 34 ms 34 ms 34 ms 217.32.27.50
      6 34 ms 34 ms 34 ms 217.32.27.182
      7 35 ms 34 ms 34 ms acc2-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25
      0.198]
      8 48 ms 47 ms 47 ms 109.159.250.147
      9 45 ms 44 ms 45 ms acc1-10GigE-0-5-0-6.l-far.21cn-ipp.bt.net [109.1
      59.254.108]
      10 45 ms 44 ms 43 ms 195.99.126.105
      11 69 ms 46 ms 48 ms 66.249.94.78
      12 45 ms 44 ms 54 ms 209.85.253.90
      13 51 ms 55 ms 54 ms 66.249.95.173
      14 54 ms 50 ms 50 ms 209.85.249.29
      15 55 ms 51 ms 55 ms 216.239.46.73
      16 51 ms 51 ms 52 ms bru01s01-in-f104.1e100.net [209.85.146.104]

      Trace complete.

      Now right click the windown it should turn white then hit enter. this should copy all the info

      then just paste on here.

      Jynxy

    6. #15
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      Re: Google \ DNS issue?

      Looks like its back up now, everything seems fine here now

    7. #16
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      Re: Google \ DNS issue?

      Quote Originally Posted by Wayguns View Post
      Looks like its back up now, everything seems fine here now
      Confirmed:

      Quote Originally Posted by SkyStatusRSSBot View Post
      We are aware of a number of broadband connection issues this morning. Our engineers areworking hard to resolve this and most services are now restored.

      Apologies for any inconvenience this outage may have caused.

      For any other help, please go to www.sky.com/help

      Thank you



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      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
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      Re: Google \ DNS issue?

      All okay with mine too

    9. #18
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      Re: Google \ DNS issue?

      Hmmmm. Bt line and no issues as outlined in the above posts. Everything working fine here.
      Using Firefox 4.0.1 Sky sagem fast router.
      Every page listed above works fine here.
      My DNS are 90.207.238.97 90.207.238.99
      One option you may wish to consider is a free Open DNS account.
      OpenDNS > OpenDNS at Home

    10. #19
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      Re: Google \ DNS issue?

      Had the same problem earlier but connection suddenly returned to normal at about 9.30am.

    11. #20
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      Re: Google \ DNS issue?

      Quote Originally Posted by saint_david View Post
      Same problem here, using Bing to search instead for the first time ever!
      Back up for me now and all working
      I just lost web access to Google and ebay that I could see, but I could get to BBC, this site, digital spy and all the daily paper sites.

      Sky have posted this;
      http://www.sky.com/helpcentre/servicestatus

      While I was waiting this morning for it all to get back to normal...
      I used bing search while google wasnt accessible, that was a bad experience, the searches were very poor and not very relevant and I had uk option selected, but still had all US sites, a joke! I wont be using that again.
      And Yahoo is a very messy page on opening and displaying search results, long time since I have been there, yuk, glad to be back to working Google.

     

     
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