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    Speed problems

    This is a discussion on Speed problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; G.DMT is basic ADSL sometimes referred to as ADSL1. I can tell by the speeds you are syncing at It ...

    1. #51
      Isitme's Avatar
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      Re: Speed problems

      G.DMT is basic ADSL sometimes referred to as ADSL1. I can tell by the speeds you are syncing at

      It is capable of speeds up to 12Mb although Sky do not use its full speed. It uses less of the frequency range ADSL2+ does so is less susceptible to interference.

      TomD


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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      Pabscars (13-06-11)


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    4. #52
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      Re: Speed problems

      Quote Originally Posted by Isitme View Post
      G.DMT is basic ADSL sometimes referred to as ADSL1. I can tell by the speeds you are syncing at

      It is capable of speeds up to 12Mb although Sky do not use its full speed. It uses less of the frequency range ADSL2+ does so is less susceptible to interference.
      Cheers Isitme, so were now saying the BTO engineer wasnt telling porkies afterall, and I am defo not on adsl2+, I forgot to menton I swapped routers at the weekend just to see if it improved the noise margin which it did slightly.

      Just got to wait it now and see what comes via tech support,

      much obliged sir

    5. #53
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      Re: Speed problems

      Cheers Isitme, so were now saying the BTO engineer wasnt telling porkies afterall,
      No the engineer said 21CN which is ADSL2+ with BT. Your neighbour is not on 21CN, but he has ADSL2+ with Sky. When your problems are sorted out you will no doubt get moved over too. With the high attenuation I don't think it will make that much difference. Some think that ADSL2+ will double the speed you have, but this is not always the case, unless you are syncing at near 8 Mb on G.DMT with a good noise margin.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #54
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      Re: Speed problems

      Cheers again squire,

      I think BT must be having a play

      ROUTER STATISTICS

      System Up Time: 2:52:01
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 21014 24881 0 5109584 19988788 2:50:36
      LAN Up 7541 14 0 1496583 2306 2:52:01
      WLAN Up 37606 31116 0 23687911 7229791 2:51:32
      ADSL Link Downstream Upstream
      Connection Speed 3040 kbps 512 kbps
      Line Attenuation 48.5 dB 30.5 dB
      Noise Margin 5.3 dB 14.0 dB

    7. #55
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      Re: Speed problems

      Just an update, not that theres much to say. Ive not had any more contact with Sky since Friday, so Ive been on the phone for almost 2 hours this evening trying to find out what's the next course of action.

      Unfortunately tier 2 are unreachable at the moment so I will have to try tomorrow

      Stats are just the same as above, with the downstream noise margin jumping around from 4.6 to 6 .5 dB still

    8. #56
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      Re: Speed problems

      A funny thing happened last night, I was in the middle of a game with a few mates on Black Op's when all of a sudden I lost connection. I sent a message to my mates asking if they got booted as well but they hadn't.

      I checked the light's on the router and everything looked ok but it still wouldnt let me sign back into the playstation network for a few minutes at least.

      All this happened at pretty much bang on midnight, so I decided to check the router stats and now it's syncing at a slower speed again, (below 3,000Kbps)

      So it looks like some kind of adjustment was carried out at the exchange I pressume, I'm only asking out of curiosity and I know there not much you guys and gals can do.

      Fingers crossed Tier 2 will get in touch over the next few days.

    9. #57
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      Re: Speed problems

      Just another update, Finally Sky did ring me back thankfully, they have arranged for another BTO engineer to try what I think she called a P+E swap, which is a swap around of the cable in the cab, to the exchange side instead of the property side.

      here's hoping

    10. #58
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      Re: Speed problems

      Quote Originally Posted by Pabscars View Post
      Just another update, Finally Sky did ring me back thankfully, they have arranged for another BTO engineer to try what I think she called a P+E swap, which is a swap around of the cable in the cab, to the exchange side instead of the property side.

      here's hoping
      This is good. Hopefully the problem can then be resolved.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #59
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      Re: Speed problems

      Quote Originally Posted by Evil_Clown86 View Post
      Im getting really slow speeds in my area (about 4 mbs down and 750kbs up) been with sky BB for over a year now and im thinking of joining virgin because the service is not as good as it should be.
      try changing the filter and connect to the master socket if not connected, or try connecting the test socket by removing the faceplate of the master socket n give a call to sky they will have a check if they can increase the speed for u. If ur line supports only 4 mbps there wont be any use if u join other providers i believe. If ur using a wireless connection try changing the channel try logging on to 192.168.0.1 router setup page on I.E...try channel No:11.

    12. #60
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      Re: Speed problems

      Quote Originally Posted by Scubbie View Post
      This is good. Hopefully the problem can then be resolved.
      Thanks Scubbie, and whilst on the phone I asked them to check my max delays, needless to say theyve now set them to 4

      I will keep you posted on the BTO visit

     

     
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