Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 3 of 3

    Migrated Wrongly??

    This is a discussion on Migrated Wrongly?? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello all, I'm on Sky Unlimited, but had been wondering recently if I was getting the full speed I should ...

    1. #1
      Elmlea's Avatar
      Elmlea is offline Sky User Member
      Exchange: NSELG
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Mar 2011
      Posts
      26
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Migrated Wrongly??

      Hello all,

      I'm on Sky Unlimited, but had been wondering recently if I was getting the full speed I should be out of my line. 7dB noise margin, 45dB attenuation, 3km line length, all very stable, and some online checkers reckoned I should see at least 7mbps out of those figures.

      However, I was only getting 4.5mbps. Tier 2 switched me to a gaming profile, and were kind enough to send out an Openreach engineer today, who very rapidly spotted the problem!

      Turns out I'm not on ADSL2. Sky have 24mbps ADSL2 equipment in our exchange, but my line is routing through the existing BT Wholesale ADSL Max equipment, so I'm never going to see anywhere near 8mbps!

      I've just rung tech support again and been told I'll get a callback again within 24 hours to hopefully migrate me properly.


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Migrated Wrongly??

      Post your stats and we'll go from there:

      How to get your router statistics

      But in a nutshell, ALL ISPs go through 1 exchange. Unless you're on Sky Connect (which is a rebranded BTW product) you'll already be on the Sky LLU service
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Migrated Wrongly??

      If it were the case that you were still on the btw network, then CST wouldn't have been able to actually profile the line manually.

      Post up your stats.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION