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    Downstream and Upstream Speed only at 64 kbps

    This is a discussion on Downstream and Upstream Speed only at 64 kbps within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I have recently got my internet back finally after 2 weeks. And now my internet is very slow/ I ...

    1. #1
      speazetykid's Avatar
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      Downstream and Upstream Speed only at 64 kbps

      Hi I have recently got my internet back finally after 2 weeks.
      And now my internet is very slow/
      I have logged in the router and it comes up with this.
      ADSL Firmware Version A2pB023b.d20e
      Modem Status Connected
      DownStream Connection Speed 64 kbps
      UpStream Connection Speed 64 kbps
      VPI 0
      VCI 38
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 2837 3018 0 731 2526 00:11:44
      LAN 10M/100M 7694 5214 0 4307 1175 00:12:40
      WLAN 11M/54M 2372 0 0 53 0 00:12:32

      ADSL Link Downstream Upstream
      Connection Speed 64 kbps 64 kbps
      Line Attenuation 32.0 db 21.0 db
      Noise Margin 33.0 db 29.0 db
      I have the 20 mbps package so does anyone know what could be happening?


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    3. #2
      Exdee's Avatar
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      Re: Downstream and Upstream Speed only at 64 kbps

      That's got to be the lowest sync I've ever seen. You need to ring Sky and ask them to uncap your line.

    4. #3
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      Re: Downstream and Upstream Speed only at 64 kbps

      Looks like you have not connected your router correctly, something to do with the filters, or maybe there was a fault and sky capped you,

      What I can tell you though, is you have a good SNR, which means you will get a good sync after you phone sky and ask them to reconfigure your line.

      Give them a call and you will get a good sync, expect 12Mbps+ on the downstream.
      The Upload I'm estimating = 900 - 1100Kbps

    5. #4
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      Re: Downstream and Upstream Speed only at 64 kbps

      It's just capped at baseline after troubleshooting with CST. Call up and ask them to uncap it.

    6. #5
      speazetykid's Avatar
      speazetykid is offline Sky User Member
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      Re: Downstream and Upstream Speed only at 64 kbps

      OK have phoned them up and they have uncapped it,many thanks!

     

     

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