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    Sky Username and Password

    This is a discussion on Sky Username and Password within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Does anyone know if there is any way to obtain the Sky username and password without the actual router? ...

    1. #1
      Joners's Avatar
      Joners is offline Sky User Member
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      Sky Username and Password

      Hi,

      Does anyone know if there is any way to obtain the Sky username and password without the actual router?

      I ordered Sky back on the 4th of April and they still havent sent out my router, seems that they keep screwing it up. Ive made complaints and all sorts but it still going to take a futher 10working days. So no until the 8th June. 2months after the order was placed.

      Have to say that 3 advisors at Sky have lied to me and said that I can use my own equipment. Im completing a subject access request so that I can get the call recordings and send them to watchdog or someone! lol

      Any suggestions would be helpful.

      thanks,

      Jon


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    3. #2
      Pengwern's Avatar
      Pengwern is offline Sky User Member
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      Re: Sky Username and Password

      Not that I am aware of, you need the mac address and the wireless key for the router.

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    5. #3
      Joners's Avatar
      Joners is offline Sky User Member
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      Re: Sky Username and Password

      Thought that was the case.

      Thanks,

      Jon

    6. #4
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Sky Username and Password

      Quote Originally Posted by Joners View Post
      Hi,

      Does anyone know if there is any way to obtain the Sky username and password without the actual router?

      I ordered Sky back on the 4th of April and they still havent sent out my router, seems that they keep screwing it up. Ive made complaints and all sorts but it still going to take a futher 10working days. So no until the 8th June. 2months after the order was placed.

      Have to say that 3 advisors at Sky have lied to me and said that I can use my own equipment. Im completing a subject access request so that I can get the call recordings and send them to watchdog or someone! lol

      Any suggestions would be helpful.

      thanks,

      Jon
      As said, without the router you can't get them. also, Sales are Sales - they'll tell you anything you wanna hear to get the cash. I can't personally see Watchdog caring but give it a go!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #5
      adamcooke's Avatar
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      Re: Sky Username and Password

      As IWasNotTheEnermy said, I doubt Watchdog will care unless there is significant number of other complaints from viewers but it is always possible they are collecting cases and waiting for enough to feature it in the programme so it's always worth sending stuff over.

    8. #6
      Pengwern's Avatar
      Pengwern is offline Sky User Member
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      Re: Sky Username and Password

      I'd probably suggest getting it escalated to a manager. I managed to get a couple of months credited to my account, since it was their fault that my install was screwed up.

    9. #7
      Joners's Avatar
      Joners is offline Sky User Member
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      Re: Sky Username and Password

      Hi,

      Just thought that id give an update on this one.

      Finally managed to get my router this morning. All it took was an email to the Director of Consumer Relations.

      Id escalated the complaint with three people and no managers had called me back.

      Had 4 people tell me i could use my own equipment, even one person in tech support tell me how to do it!

      Just completed subject access request with them for audio copies and transcripts of all phone calls with their staff advising that i can use my own equipment on mulitple occasions.

      Going to setup my own router now and get rid of this nasty sagem thing they sent out!

      thanks for assistance.

      Jon

    10. #8
      IWasNotTheEnemy's Avatar
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      Re: Sky Username and Password

      Just bare in mind that Sky could, at any point, decide to cut off anyone not using their router so don't go selling it!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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