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    Sagemcom F@ST2304

    This is a discussion on Sagemcom F@ST2304 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Manufacturer Sagemcom Model Number F@ST2304 Firmware Version 5.14.6a4N ADSL Firmware Version A2pD030n.d23b Changed to Sky 10th May. Nothing but problems ...

    1. #1
      TP023's Avatar
      TP023 is offline Sky User Member
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      Sagemcom F@ST2304

      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6a4N
      ADSL Firmware Version A2pD030n.d23b

      Changed to Sky 10th May. Nothing but problems (wouldn’t connect for more than a few seconds). Telephoned, e-mailed, yada yada but no help/feedback/call backs. Finally decided to turn off wi-fi (customer services never mentioned anything about trying this) and it’s become sort of stable (I can see from the forum others are doing this). Max up time so far is approx 40 hours. Speed varies from 4mbs to 8mbps down and 0.6 to 0.8mbps up.

      ADSL Link Downstream Upstream
      Connection Speed 7006 kbps 798 kbps
      Line Attenuation 22.5 dB 12.2 dB
      Noise Margin 10.5 dB 16.7 dB

      Few questions: -

      (1) Would this be the firmware problem???
      (2) Will they need to re-sync because the router has been off so much?
      (3) Are sky always this bad at customer support?

      Thanks

      TP


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Sagemcom F@ST2304

      Quote Originally Posted by TP023 View Post
      ADSL Link Downstream Upstream
      Connection Speed 7006 kbps 798 kbps
      Line Attenuation 22.5 dB 12.2 dB
      Noise Margin 10.5 dB 16.7 dB
      You have some margin on your connection for improvement.

      Quote Originally Posted by TP023 View Post
      (1) Would this be the firmware problem???
      The issue with the firmware is related to the WiFi. Now that you have disabled it, the other issues should no longer be a problem.

      Quote Originally Posted by TP023 View Post
      (2) Will they need to re-sync because the router has been off so much?
      I would be inclined to check whether your DLM period has completed first (see your MySky page to confirm this). If it has completed then perhaps it would be useful to go through some diagnosis here before calling Sky for help to reconfigure your line.

      Quote Originally Posted by TP023 View Post
      (3) Are sky always this bad at customer support?
      No. Earlier this year the first level of support were told to follow a new script. If they do not, then they have been threatened with dismissal.

      The issues over the Sagem 2304n has proved that the script is useless for new problems IMHO. Many know what the problem is, but can't do anything about it.

      However, with the line reconfiguring mentioned above, some know what to do, others have no idea.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     

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