Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 23

    What a pain Sky can be

    This is a discussion on What a pain Sky can be within the Sky Broadband help forums, part of the Sky Broadband help and support category; Opposite to that, though, had someone who was on the free (2Mbps) package in sync @ 14Mbps - they'd called ...

    1. #11
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: What a pain Sky can be

      Opposite to that, though, had someone who was on the free (2Mbps) package in sync @ 14Mbps - they'd called saying it was slow and it was 'well, it's about to get a whole lot slower'. They weren't too happy, said they wanted their money back and my response was 'well, you actually owe us money for being on the higher package and not paying for it'

      They shut up pretty quickly...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket


    2. Advertisement
    3. #12
      Pengwern's Avatar
      Pengwern is offline Sky User Member
      Exchange: WNOSW
      Broadband ISP: EE Fibre (rubbish!)
      Router: Non Sky Router
      Sky TV: Sky Q and Mini
      Join Date
      Jan 2009
      Posts
      240
      Thanks
      41
      Thanked 11 Times in 11 Posts

      Re: What a pain Sky can be

      haha fantastic

    4. #13
      Ssscrudddy's Avatar
      Ssscrudddy is offline Sky User Member
      Exchange: 01604
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Freeview
      Join Date
      Apr 2011
      Posts
      52
      Thanks
      1
      Thanked 3 Times in 3 Posts

      Re: What a pain Sky can be

      Lol, I had free BB from Talktalk for abut 2 years before they noticed
      On another note however, it turns out I was paying O2 for a mobile phone contract that I dint have for about 2 years before I noticed
      Is the pub open yet?

    5. #14
      Awest3's Avatar
      Awest3 is offline Sky User Member
      Exchange: 01527
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Mar 2008
      Posts
      147
      Thanks
      4
      Thanked 2 Times in 2 Posts

      Re: What a pain Sky can be

      72 hours passes but still no phone. The call centre guy did ring back though as promised. When my son told him he still had no phone (broadband etc seems ok), he got back into the system and said ahh its not been done..! it will be another 72 hours..when my son said he'd been though that twice now he said he would need to get help and would call back. In the meantime my son had emailed the ceo/chief exec at sky and receioved a reply (no doubt from a minion but what the heck a reply is a reply). Anyway, the email said they had a special team ('black ops' no doubt) and a member of the team would call him at lunch time on Sunday... We shall see..

    6. #15
      siege2's Avatar
      siege2 is offline Sky User Member
      Exchange: FenceHouses
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Other
      Join Date
      Feb 2011
      Location
      DH4 Area North East
      Posts
      45
      Thanks
      7
      Thanked 0 Times in 0 Posts

      Re: What a pain Sky can be

      iam using this Router and have had no problems to date.
      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6a4N
      ADSL Firmware Version A2pD030n.d23b

      Iam getting;

      ADSL Link Downstream Upstream
      Connection Speed 23070 kbps 796 kbps
      Line Attenuation 3.5 dB 3.7 dB
      Noise Margin 6.9 dB 18.1 dB

      do yous people think I should phone sky waste halve a hour listening to some music ! and get put through to an idiot who knows nothing about DB, gaming profile, "yup had my first one who could not set up a gaming profile" then day later went up to what I have now ! :-)

    7. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: What a pain Sky can be

      @siege2: With those stats, I can guarantee that a manual configuration will reduce your download connection speed.

      The upload could be improved upon quite easily though. 796kbps is poor for your connection.

      The ping may also be improved, but there isn't anything to compare with as you haven't posted this info.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #17
      siege2's Avatar
      siege2 is offline Sky User Member
      Exchange: FenceHouses
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2304n
      Sky TV: Other
      Join Date
      Feb 2011
      Location
      DH4 Area North East
      Posts
      45
      Thanks
      7
      Thanked 0 Times in 0 Posts

      Re: What a pain Sky can be

      Hi Scubbie
      you mention a manual configuration, is that with another modem? also when I was on sky's gamer profile I had a upload think 1152 kbit/s for a quite a few weeks until my IP changed, then phoned up to talk to my first mindless operator.

      I had then with the gamers profile
      Noise Margin 6.9 dB 8.7 dB

      now I have the 18 db on the upload my ping stats are

      Pinging BBC - Homepage [212.58.244.68] with 32 bytes of data:
      Reply from 212.58.244.68: bytes=32 time=35ms TTL=56
      Reply from 212.58.244.68: bytes=32 time=31ms TTL=56
      Reply from 212.58.244.68: bytes=32 time=32ms TTL=56
      Reply from 212.58.244.68: bytes=32 time=30ms TTL=56

      Ping statistics for 212.58.244.68:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 30ms, Maximum = 35ms, Average = 32ms

      I do have the DrayTek Vigor 2820n Annex A Modem is there a way to use it so I can get the Upload DB down?

      Kenneth

    9. #18
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: What a pain Sky can be

      Quote Originally Posted by siege2 View Post
      you mention a manual configuration, is that with another modem? also when I was on sky's gamer profile I had a upload think 1152 kbit/s for a quite a few weeks until my IP changed, then phoned up to talk to my first mindless operator.
      Your pings are fine.

      Changing routers or modems will not change your connection stats in the right direction. Whilst a router which has a chipset which is matched to Sky's LLU, the download figures show that you have a very good line and any improvement will be minimal.

      Unfortunately the upload speed could be improved IMHO. You could get the speed increased to a little over 1,000kbps. Unfortunately the techies at Sky will normally limit your d/l to 20,000kbps if they manually configure a line.

      They can keep the ping low.

      This has to be your choice . Your needs will be very different to my own.

      Personally I would love to be able to have Annex m. In my case the d/l speed would reduce to around 15.5Mb, but the u/l would increase to 2Mb. Sky does not offer this though.

      The benefits in my usage pattern would mean I could share a document with a friend more easily & upload files to a website quicker. it would also allow me to improve my ratio sooner with torrents, but this isn't crucial. As i said though, Sky do not offer Annex m.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #19
      Awest3's Avatar
      Awest3 is offline Sky User Member
      Exchange: 01527
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+HD box
      Join Date
      Mar 2008
      Posts
      147
      Thanks
      4
      Thanked 2 Times in 2 Posts

      Re: What a pain Sky can be

      So he decided to get an ethernet cable to test out the anytime+ option...perfect no problems at all and loads of films to watch..

      we await devlopments on the phone line tomorrow..btw his download speed is only 2meg..lives in amersham with the exchange some way away..

    11. #20
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,907
      Thanks
      812
      Thanked 2,195 Times in 2,065 Posts

      Re: What a pain Sky can be

      Quote Originally Posted by Awest3 View Post
      So he decided to get an ethernet cable to test out the anytime+ option...perfect no problems at all and loads of films to watch..

      we await devlopments on the phone line tomorrow..btw his download speed is only 2meg..lives in amersham with the exchange some way away..
      Once the telephone has been sorted, post your son's stats.

      Ideally he should be connecting to the master socket.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION