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    drop in speed!!

    This is a discussion on drop in speed!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello, wondering if some one can help me. been on Sky bb since 27/04/2011 with the sagem router and to ...

    1. #1
      maw's Avatar
      maw
      maw is offline Sky User Member
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      Lightbulb drop in speed!!

      hello, wondering if some one can help me. been on Sky bb since 27/04/2011 with the sagem router and to be honest every thing WAS fine. my details for the line are

      Download Speed

      Your connection has been set to a download speed of up to
      13.0Mb (13312Kb)


      Upload Speed

      Your connection has been set to an upload speed of up to
      1.0Mb (1024Kb)

      

      and was getting that for the first few weeks. then i activated my sky any time, and well not sure if this caused the problem (at this moment in time it is unplugged from the router) but my speed DROPPED BY HALF!!!.





      and where once pages loaded with ease and very quick they now are sluggish and on the odd page timing out!!! I have evreything wired to the router i.e xbox pc and blackberry, wireless. I've switched of the router, waited, restarted and now sync at

      DownStream Connection SpeedUpStream Connection Speed
      12720 kbps
      945 kbps

      

      also my line stats are

      Connection SpeedLine AttenuationNoise Margin
      12720 kbps 945 kbps
      38.0 dB 23.0 dB
      8.1 dB 13.3 dB

       ok i hope this is enough info and sorry for going on so long. thank you in advance for any help.


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    3. #2
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      Re: drop in speed!!

      Turn off all devices and run a speed test via ethernet cable from one machine at speed.io - Internet DSL Speedtest. Post up the results from that.

    4. #3
      maw's Avatar
      maw
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      Re: drop in speed!!



      every thing unplugged from router

      Modem Status Connected
      DownStream Connection Speed 13200 kbps
      UpStream Connection Speed 945 kbps

      and this is what my router has just synced at

    5. #4
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      Re: drop in speed!!

      Can some one please help or advice. I'm syncing at a good speed and when I download of torrent sites I get just over a meg but surfing is sluggish and some time pages time out!! PLEASE HELP

    6. #5
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      Re: drop in speed!!

      Are you using wireless? this will almost always be slower than an ethernet connection.

      You do know that when you are running torrents at their maximum, you are using up bandwidth which is not then available for browsing or any other kind of downloading. You must set your torrent speed, both down and up to allow you some bandwidth for other uses.

      If you are not using wireless and not running torrents and still find it slow, try starting in Safe Mode with Networking and go here Sky User - Broadband Speed Tester and do a speed test. Post your result.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: drop in speed!!

      Just to complement what Tom has posted, it is also important to understand the difference between speeds and how they are quoted.

      On my torrent PC it will occasionally managed a max download connection of 1.8MB/s.

      My current connection speed is just shy of 20,000kbps.

      Speed tests give me around 17.6Mb/s.

      Note the differences in upper & lower case letters.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      maw's Avatar
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      Re: drop in speed!!

      hello, sorry at long time to reply long day AND just been on the phone to SKY!!!

      oK so the plot thickens. just spoke to a lovely lady at sky to be honest she was no help BUT with that sweet Irish accent i was happy, lol. back to the topic. i explained my problem and she was at a total lost as to why it was happing. i have been upped to tier 2 Should get a call monday, we wait!!

      @ isitme no not wireless Router to pc with xbox and sky Hd box to router but since all this started Hd box has been unplugged.

      @ Scubbiie. the sky lady was at a total lost as to why my router was saying

      Connection Speed 13160 kbps 945 kbps but speedtest.net was .

      she even said that the speed could go HIGHER!!!

      It just does not make sense

    9. #8
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      Re: drop in speed!!

      Your download speed is 10096Kbps. Your upload speed is 760Kbps. this is of the sky broadband site.



      http://speed.io/pics/4283/4087/speed.io.png

    10. #9
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      Re: drop in speed!!

      Important question: is Canterbury the default server or are you specifically picking it out yourself?

      It is important to understand that the default server for Speedtest.net should be where the Sky servers you are linking to are first exposed to the Internet, not your personal geographical location.

      Typically this may be London or Manchester.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
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      Re: drop in speed!!

      morning scubbie this is what i got for london

      http://speedtest.net/result/1305747609.png

      up a little but still only half of what it should be

      could it be my pc, settings or something cause i just changed filters and the router now is saying

      DownStream Connection Speed 13143 kbps
      UpStream Connection Speed 945 kbps

     

     
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