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    drop in speed!!

    This is a discussion on drop in speed!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Did you try doing as I suggested in para 3 of my post above?...

    1. #11
      Isitme's Avatar
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      Re: drop in speed!!

      Did you try doing as I suggested in para 3 of my post above?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #12
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      Re: drop in speed!!

      Quote Originally Posted by maw View Post
      morning scubbie this is what i got for london

      ...

      up a little but still only half of what it should be

      could it be my pc, settings or something cause i just changed filters and the router now is saying

      DownStream Connection Speed 13143 kbps
      UpStream Connection Speed 945 kbps
      Happy to help, but there are other people on here who are better than I . Tom (Isitme) for example knows a great deal more than me.



      This looks a lot more healthy now. You will loose a little in connection overheads.

      Could you try one more test?

      Reboot you PC and select 'Safe Mode with Networking'. Next use the Speed test that is available on this forum.

      Sky User - Broadband Speed Tester

      Also, please do ensure that you aren't using your Xbox or anything else at the time to download things on the Internet.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. #13
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      maw
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      Re: drop in speed!!

      @ isit me yes i did as you asked its the results in par 8

      @ Scubbie yea everything is now unplugged no xbox no hd box not even got my wireless on my blackberry working

    5. #14
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      Re: drop in speed!!

      Quote Originally Posted by maw View Post
      @ Scubbie yea everything is now unplugged no xbox no hd box not even got my wireless on my blackberry working
      Could you post the results then?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
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      Re: drop in speed!!

      Sorry, I missed that. The speed you got in Safe Mode (10Mb) shows that your PC software is at least partly to blame for your low speed. I would advise running some malware applications such as Malwarebytes and Superantispyware.
      Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com
      SuperAntiSpyware Free Edition - Free software downloads and software reviews - CNET Download.com
      The free versions of these are sufficient.

      It is also possible your AV or firewall is slowing you down. Try temporary disabling them and try the same speed test. If you are running a 3rd party firewall turn off the Windows one, this alone can make a big difference.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      maw (21-05-11)

    8. #16
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      Re: drop in speed!!

      VPI/VCI 0/38
      Type PPPoA
      Modulation G.992.5 Annex A
      Latency type Interleaved
      Noise margin (Down/Up) 6.9 dB / 13.8 dB
      Line attenuation (Down/Up) 41.3 dB / 0.0 dB
      Output power (Down/Up) 17.8 dBm / 1.4 dBm
      Loss of Framing (Local/Remote) 0 / 0
      Loss of Signal (Local/Remote) 0 / 0
      Loss of Power (Local/Remote) 0 / 0
      FEC Errors (Down/Up) 33 / 127
      CRC Errors (Down/Up) 29 / 1
      HEC Errors (Down/Up) 1554 / 0
      Error Seconds (Local/Remote) 7 / 2

      are these any help got these of a bt hub. of cause i cant use it cause i cant get my password etc of sky router (curse you sagem router)

    9. #17
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      Re: drop in speed!!

      Quote Originally Posted by maw View Post
      FEC Errors (Down/Up) 33 / 127
      CRC Errors (Down/Up) 29 / 1
      HEC Errors (Down/Up) 1554 / 0
      Error Seconds (Local/Remote) 7 / 2
      Interesting...

      How long was it connected before you obtained those stats?

      You have quite a few CRC errors.

      Perhaps Tom can confirm, but it looks like you definitely would benefit from a visit by a BTO engineer. I'm not sure which type, perhaps Tom or someone else can confirm this too.

      Sky Customer Service can see those errors, but the Sagem doesn't show them.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    10. #18
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      Re: drop in speed!!

      Back again right lets explain what done so far.....

      @ Scubbie.. the hub was connected for about 30min if that, i thought all those errors were a bit odd when i was tinkering with the hub the other night as i said was going to give it ago but then found out that i cant get the password etc.

      @ Isitme... full scan complete, just had a few trojans Gen.fraud and Gen.tool and load of adaware bits but all gone now Thanks, the results now are

      download speed is 11136Kbps. Your upload speed is 760Kbps. thats of the sky speed test that is alot better

      And the speedtest is looking better





      All done in safe mode and windows firewall off. Will reboot and post stats in a mo

      Thank you both so much for all your help upto this point

    11. #19
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      Re: drop in speed!!

      now with firewall on and not in safe mode

      download speed is 7968Kbps. Your upload speed is 749Kbps





      well as you can see they all have dropped again but not as bad.

    12. #20
      Scubbie's Avatar
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      Re: drop in speed!!

      Those stats confirm that there is something on your PC which is slowing you connection down considerably.

      I know from personal experience that it would be better for someone to sit in front of your PC and go through things with you. It could be something simple such as having two AV programs running or some nasty that is hiding well.

      It may also be something as simple as installing some software to fine tune your TCP/IP settings.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      maw (21-05-11)

     

     
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