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    Is this normal for DLM ???

    This is a discussion on Is this normal for DLM ??? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, Since DLM started on my line on the 9th my stats changed to the details in the attached ...

    1. #1
      macmilm's Avatar
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      Is this normal for DLM ???

      Hi all,

      Since DLM started on my line on the 9th my stats changed to the details in the attached image and have not changed at all since (apart from variations to noise margin).
      Should they not be changing daily in attempts to find the highest stable synch ???

      Before DLM started i was connecting closer to 4000kbps and upload was just under 800kbps and my noise margin was still above 7db.

      Any advice appreciated.

      Thanks
      Attached Thumbnails Attached Thumbnails Is this normal for DLM ???-new1.jpg  


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    3. #2
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      Re: Is this normal for DLM ???

      Why do you think DLM was running on the 9th?

      It can take 72hrs to start and usually re-syncs the connection during the early hours of the morning which according to your up time hasn't started to happen yet.

    4. #3
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      Re: Is this normal for DLM ???

      Because in mysky online broadband info in my account they say that they commenced DLM on the 9th (which is 72 hours after my connection went live).

      There has been no resynching of any kind... it states it will be finished within 10 days from the 9th.

    5. #4
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      Re: Is this normal for DLM ???

      By the way ignore the uptime... had to disconnect router to move it to master socket

    6. #5
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      Re: Is this normal for DLM ???

      Any advice or should i just wait till the 10 days are up and phone sky?
      Thanks

    7. #6
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      Re: Is this normal for DLM ???

      If you call sky, they can suspend the DLM, but they may also point to the bit in your Contract which says you agree to having DLM for the first 10 days

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      Re: Is this normal for DLM ???

      What are your latest stats?

      I wouldn't want to comment with the most important piece of information missing.

      DLM can adjust your connection either daily or sometime it can take a few days break.

      DLM can and does produce a good result in most cases.

      As IWNTE pointed out in another thread earlier, this forum composes mostly of people who have issues, not those who have a trouble-free connection.

      Personally I would wait for DLM to complete though. This should provide you with a better result that can be set manually.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. #8
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      Re: Is this normal for DLM ???

      Quote Originally Posted by inskyder View Post
      If you call sky, they can suspend the DLM
      DLM will not be suspended, or shouldn't be, before the first profile optimisation has completed.

      Wait until DLM has finished the PO and then call Sky if you're not happy.

    10. #9
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      Re: Is this normal for DLM ???

      Thanks for advice....
      Stats remain unchanged.. got date wrong by the way.. it started DLM on 8th not 9th ..
      So in 5 days other than noise db nothing changes.

      Have noticed a keep losing audio on my voice calls just for a second or 2.. The person at the other end can hear me fine all the time but i briefly keep losing them. When I call landlines and mobiles.. Maybe I have a dodgy line.

      Thanks again

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      Re: Is this normal for DLM ???

      Quote Originally Posted by macmilm View Post
      Have noticed a keep losing audio on my voice calls just for a second or 2.. The person at the other end can hear me fine all the time but i briefly keep losing them. When I call landlines and mobiles.. Maybe I have a dodgy line.
      Hmmm...

      Perhaps someone with more knowledge of the telephones can help here.

      Are there any other symptoms?

      For example, if you use a corded telephone and dial '1' do you hear any noise on the line?

      If you should have a faulty line, call whomever you pay the line rental to and you want to see if they can arrange for BTO to visit. Be careful NOT to say that it is a broadband fault if you are with any other firm than Sky for the line rental.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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