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    Finally left Sky Connect...now what?

    This is a discussion on Finally left Sky Connect...now what? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme If you are still able to connect with the Sky router, then the switch has not ...

    1. #11
      Neown's Avatar
      Neown is offline Sky User Member
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      Re: Finally left Sky Connect...now what?

      Quote Originally Posted by Isitme View Post
      If you are still able to connect with the Sky router, then the switch has not been completed. Leave your Sky router plugged in until the connection drops. Plug in the router you are going to use with Plusnet and about 60 mins later, you should be connected.

      PS I have just noticed this is dated yesterday, you are probably connected by now.
      Sadly I'm still not connected. The connection on the sky router dropped, and it's still down on the Zyxel i'm trying to set it up on. I've rang plusnet and told them about the problem, they never mentioned it being incompatible with Zyxel routers so I'm hoping that's not the case. Apparently they're investigating the fault and will contact me again within 72 hours. I've tested different filters, cables, routers etc, so I'm guessing the problem is at their end or that the router's incompatible. I do have another router I could test, it's a D-Link DI 604, but there's nowhere for a DSL cable to plug in so I'm unsure of what I'm supposed to do, anybody got any ideas?


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    3. #12
      Neown's Avatar
      Neown is offline Sky User Member
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      Re: Finally left Sky Connect...now what?

      I should probably mention that the Zyxel manual says that once I've plugged everything in, I should open an internet explorer page and i will come to a pqge where I can enter my new details, but instead I just go to the "Internet explorer cannot display the webpage"

    4. #13
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      Re: Finally left Sky Connect...now what?

      You will have to type the address of your Zyxel into the address bar of the router, this will open the router settings. If you don't know what it is, open a Command Prompt and type ipconfig /all. Hit Enter.The first address you see under your ethernet adapter listing will be the address of your router and the one shown against 'Gateway' is the address of your router.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
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      Re: Finally left Sky Connect...now what?

      Daft point, but you've not mentioned which model Zyxel you are using.

      Is it an ADSL or ADSL2+ compatible router? If set to auto-sensing, an ADSL2+ router will work on an ADSL connection, but not the other way around.

      Check what is the line connection that you now have is set up for with Plus Net.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #15
      Neown's Avatar
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      Re: Finally left Sky Connect...now what?

      Sorted! It was my computer itself causing the problems. I tried to set it up on one of my laptops and it all worked out fine. The computer is refusing to work on a wired connection for whatever reason, and this is what's causing the problem, but I've set it all up wireless now and everything's fine. Thanks for all the help guys.

    7. #16
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Finally left Sky Connect...now what?



      I'm not a guy.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
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