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    A Little Question

    This is a discussion on A Little Question within the Sky Broadband help forums, part of the Sky Broadband help and support category; I ordered Sky on the 26/04/2011 and i am near my Phone Line Connection Date "Your order is confirmed and ...

    1. #1
      GrimTech's Avatar
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      A Little Question

      I ordered Sky on the 26/04/2011

      and i am near my Phone Line Connection Date
      "Your order is confirmed and progressing. You are due to be able to start making calls on your Sky Talk line on 12/05/2011."

      Sky Broadband Unlimited
      This has now been accepted and we will be able to progress with your order. Please check the status of your order again soon when we should have an estimated activation date for you.
      Broadband Box We are currently processing your order.

      How long after will i have to wait to receive my Router?

      Thanks for any Answers :3
      My Current Stats
      ADSL Link-Downstream Upstream
      Connection Speed-22014 kbps 1150 kbps
      Line Attenuation-3.5 dB 3.6 dB
      Noise Margin-7.3 dB 9.4 dB



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    3. #2
      Pengwern's Avatar
      Pengwern is offline Sky User Member
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      Re: A Little Question

      Did you order it online???

      When I did it online, I had a similar mismatch, in that Phone was ordered and progressing, yet broadband seemed stalled. Might be best to call sky just to ensure the order has filtered through correctly. Else you would wait a few weeks to find it needs placing again.

    4. #3
      GrimTech's Avatar
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      Re: A Little Question

      Yes I ordered it online


      This is what i see on my order tracking

      Sky Broadband
      Product Latest Update
      Sky Broadband Unlimited This has now been accepted and we will be able to progress with your order. Please check the status of your order again soon when we should have an estimated activation date for you.
      Broadband Box We are currently processing your order.
      Sky Talk for number 01278XXXXXX
      Product Latest Update
      Sky Talk Freetime Your order is confirmed and progressing. You are due to be able to start making calls on your Sky Talk line on 12/05/2011.
      Sky Talk Line Rental Your order is confirmed and progressing. Your new phone line is due to be installed by an engineer on 12/05/2011 between 8am and 1pm.
      Your telephone number will be 01278XXXXXX.
      If you need to change your appointment, please call 08448 222 017.
      My Current Stats
      ADSL Link-Downstream Upstream
      Connection Speed-22014 kbps 1150 kbps
      Line Attenuation-3.5 dB 3.6 dB
      Noise Margin-7.3 dB 9.4 dB


    5. #4
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      Re: A Little Question

      If that letter is correct and you do need an engineer out for a new line provide to install working BT sockets within your property, then this delay is normal.

      If this is the case then the back office systems see your orders as.

      "Phone line" - Fine. IN progress.
      "Broadband" - WTF, he has no phone line.

      So just wait til phone is done, then you should be given a broadband activation date a week or so later.

    6. #5
      GrimTech's Avatar
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      Re: A Little Question

      I thought it might take around a week later, Thank you
      My Current Stats
      ADSL Link-Downstream Upstream
      Connection Speed-22014 kbps 1150 kbps
      Line Attenuation-3.5 dB 3.6 dB
      Noise Margin-7.3 dB 9.4 dB


    7. #6
      SkyCST's Avatar
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      Re: A Little Question

      No problem, hope you dont run into any further problems.

    8. #7
      GrimTech's Avatar
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      Re: A Little Question

      I hope i don't run into any problems at all

      Non so far, i hope it stays this way
      My Current Stats
      ADSL Link-Downstream Upstream
      Connection Speed-22014 kbps 1150 kbps
      Line Attenuation-3.5 dB 3.6 dB
      Noise Margin-7.3 dB 9.4 dB


    9. #8
      Ssscrudddy's Avatar
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      Re: A Little Question

      Quote Originally Posted by SkyCST View Post
      No problem, hope you dont run into any further problems.
      Like getting a faulty router
      Is the pub open yet?

    10. #9
      GrimTech's Avatar
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      Re: A Little Question

      Lets hope not
      My Current Stats
      ADSL Link-Downstream Upstream
      Connection Speed-22014 kbps 1150 kbps
      Line Attenuation-3.5 dB 3.6 dB
      Noise Margin-7.3 dB 9.4 dB


     

     

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