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    Random disconnections

    This is a discussion on Random disconnections within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all hope someone can help plz i have been having a lot of random disconnections with my sky broadband, ...

    1. #1
      die5el302's Avatar
      die5el302 is offline Sky User Member
      Exchange: SWSX
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      wales
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      Random disconnections

      Hi all hope someone can help plz i have been having a lot of random disconnections with my sky broadband, the broadband has been only active about 4 days and i have phoned sky twice about these problems but nothing has helped at the moment ,i have the modem plugged directly (using the supplied micro filters) in to the master test socket and the disconnections are still happening, the phone line is new wiring as the house is a new build my router stats are :-
      ADSL Link Downstream Upstream
      Connection Speed 5716 kbps 945 kbps
      Line Attenuation 52.5 dB 33.4 dB
      Noise Margin 7.1 dB 8.4 dB
      I have put the xbox 360 which is wired ,into the dmz zone turned off UPnP even port forwarded the ports needed for the xbox360.
      Even when i try to go wireless with my mobile phone my broadband just disconnects. thanks for reading
      Last edited by die5el302; 07-05-11 at 03:33 PM.


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    3. #2
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
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      Re: Random disconnections

      Your profile indicates that you have the Sagem 2504. could you confirm if you actually have the Sagem 2304n or the 2504 please?

      The 2504 has a dull grey case which has a dimpled effect, like a golf ball. The 2304n is grey on top, black underneath and is smooth & shiny.

      If you have the Sagem 2304n, you may benefit from disabling the WiFi settings.

      Sky Help Forum - Re: Sagemcom F@ST 2304n Issues - Page 4 - Help & Support from the Official Sky Forum

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      die5el302 (07-05-11)

    5. #3
      die5el302's Avatar
      die5el302 is offline Sky User Member
      Exchange: SWSX
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      wales
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      Re: Random disconnections

      This is the router i have got will have to change it in my profile
      System Details
      Manufacturer Sagemcom
      Model Number F@ST2304
      Firmware Version 5.14.6a4N
      ADSL Firmware Version A2pD030n.d23b

      Have now disabled wi fi hope that fixes the problem fingers crossed lol but i need the wi fi set up on for the xbox360 and pc upstairs as the wife dont want wires all over the place thanks Scubbie for the link interesting read
      Last edited by die5el302; 07-05-11 at 07:01 PM.

    6. #4
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: Random disconnections

      No problem.

      You have now a number of specific choices.

      * do nothing and wait until Sky updates the Firmware, hoping that this resolves the problems

      * make use of an old router and piggyback it to the Sky router. You can then use it's WiFi

      * purchase a pair of HomePlugs. These make use of your electrical wiring to connect two points and effectively work like a long Ethernet cable

      * combine the 2nd & 3rd choices to provide a more centralised WiFi spot

      HomePlugs are available from 35-150. If you take this option, try to get a pair which have a pass-through socket and support 100Mbps or 200Mbps. with the number of people using your Internet connection, you'll appreciate the faster speeds over 85Mbps IMHO.

      As for linking an old WiFi router, see this thread:

      How to connect two Routers together

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #5
      die5el302's Avatar
      die5el302 is offline Sky User Member
      Exchange: SWSX
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      wales
      Posts
      13
      Thanks
      10
      Thanked 0 Times in 0 Posts

      Re: Random disconnections

      Might go for the homeplugs option or will see if i can get a different modem/router from sky as the one they have sent me has got loads of problems over wi fi , i haven't had a drop out been online over 2 hours so far but havent done any streaming or downloading as of yet

     

     

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