Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 22

    Why am I on an MER connection?

    This is a discussion on Why am I on an MER connection? within the Sky Broadband help forums, part of the Sky Broadband help and support category; My connection went live 3 days ago, it took 2 days for DLM to start. I started off at ~4000kbps ...

    1. #11
      andy_mk3's Avatar
      andy_mk3 is offline Sky User Member
      Exchange: EMSTMFD
      Broadband ISP: Sky Fibre Unlimited
      Router: Asus RT-N66U
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Stamford, Lincs
      Posts
      71
      Thanks
      1
      Thanked 0 Times in 0 Posts

      Re: Why am I on an MER connection?

      My connection went live 3 days ago, it took 2 days for DLM to start. I started off at ~4000kbps too, it will go up though No need to call Sky just yet, give it a good week. Just leave the router on 24/7.


    2. Advertisement
    3. #12
      SamSays's Avatar
      SamSays is offline Sky User Member
      Exchange: Ranmoor
      Broadband ISP: Sky Max/Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Ranmoor, Sheffield
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why am I on an MER connection?


      Does anyone know how long it takes until your connection details pop up on MySky?

      My broadband connection went live 3 days ago but MySky still says 'We are currently unable to display your broadband connection details'


    4. #13
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Why am I on an MER connection?

      The webpage can be 3-4 days behind, some find it does not work at all

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
      SamSays's Avatar
      SamSays is offline Sky User Member
      Exchange: Ranmoor
      Broadband ISP: Sky Max/Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Ranmoor, Sheffield
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why am I on an MER connection?

      Success! It didn't come easy though. The thick woman on the phone was trying to convince me that my line was 'only capable of 4Mbps'. I wasn't having any of it.

      I wasn't allowed to speak directly to their technical "specialists" either so we played a lengthy and unnecessary game of chinese whisper.



    6. #15
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Why am I on an MER connection?

      Why didn't you just wait like everyone else and go through DLM? Not got any patience?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    7. #16
      SamSays's Avatar
      SamSays is offline Sky User Member
      Exchange: Ranmoor
      Broadband ISP: Sky Max/Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Ranmoor, Sheffield
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why am I on an MER connection?

      Why didn't you just wait like everyone else and go through DLM? Not got any patience?
      No, not when it has taken them 9 weeks to get me online. My broadband order was placed over 2 months ago.

      DLM is pointless in my case. I live round the corner from the exchange so there is very little fluctuation in my line stats. If anything DLM would have probably put me on the wrong profile.

    8. #17
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Why am I on an MER connection?

      ......and it may have put you on 22-23Mb which some have had. They will not do this manually.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #18
      SadBloke's Avatar
      SadBloke is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Oct 2010
      Posts
      305
      Thanks
      2
      Thanked 25 Times in 24 Posts

      Re: Why am I on an MER connection?

      Quote Originally Posted by SamSays View Post
      DLM is pointless in my case. I live round the corner from the exchange so there is very little fluctuation in my line stats. If anything DLM would have probably put me on the wrong profile.
      The customer is always right. Or something.

      PS What's with the blue text? Is the standard black not good enough for you?

    10. #19
      SamSays's Avatar
      SamSays is offline Sky User Member
      Exchange: Ranmoor
      Broadband ISP: Sky Max/Unlimited
      Router: Sagemcom 2304n
      Sky TV: Sky+HD box
      Join Date
      May 2011
      Location
      Ranmoor, Sheffield
      Posts
      7
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Why am I on an MER connection?

      I just got off the phone to Sky. I made a request for DLM to start which they said will happen in the next 24-48 hours.

      Now that we know my line can indeed handle 20 megs, if DLM sets me up on anything less I can ask to have this changed back to 20 megs.

    11. #20
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,902
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: Why am I on an MER connection?

      Quote Originally Posted by SadBloke View Post
      PS What's with the blue text? Is the standard black not good enough for you?
      Some people like to confuse everyone else. Since links are normally coloured blue, I guess Confucius has won.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION