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    Help with connection speed

    This is a discussion on Help with connection speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; hi My connection seems to slow down overtime and after a call to sky an adjustment is made and it ...

    1. #1
      Adam152's Avatar
      Adam152 is offline Sky User Member
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      Help with connection speed

      hi

      My connection seems to slow down overtime and after a call to sky an adjustment is made and it goes back to what it was before.

      When we first moved in last hear we was getting approx 4mb, this drops down after a few months I call sky run through the test socket etc etc and they they made an adjustment and it returns to around 3.8.

      I noticed yesterday that this had happened again and the connection was at 2.5, I called sky, however this time putting the connection in the test socket improved the speed up to 3.3, however it still less than what we have had before. Sky said there were over 150 errors on the line, which cleared when plugging into test socket. They have asked me to leave it in there for a week to see if they return and are going to call me back next week. I've posted my router stats below which is currently in the test socket. I would be greatful for any advice anyone could give.


      ROUTER STATISTICS

      System Up Time: 11:04:22
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 379869 627636 0 0 0 11:01:24
      LAN * 271 0 0 0 0 11:04:22
      WLAN * 676319 423576 0 0 0 11:03:55
      ADSL Link Downstream Upstream
      Connection Speed 3392*kbps 800*kbps
      Line Attenuation 57.0*db 31.5*db
      Noise Margin 7.3*db 10.0*db
      Poll Interval: (secs)


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    3. #2
      PaulSky's Avatar
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      Re: Help with connection speed

      Your noise margin isn't very good, that's why you are struggling, that and the distance you seem to be from exchange. I'm afraid it's a pitfall of copper carried ADSL, the line conditions can impact everything.
      Do you have more than one telephone socket in the property or is the main/ test socket the only place?

    4. #3
      Adam152's Avatar
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      Re: Help with connection speed

      Hi is there anything I can do to improve it?

      There are 3 extensions coming off the master socket.

      I have had 4mb when I first moved it so not sure why it's dropped?

    5. #4
      Scubbie's Avatar
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      Re: Help with connection speed

      Quote Originally Posted by Adam152 View Post
      Hi is there anything I can do to improve it?

      There are 3 extensions coming off the master socket.

      I have had 4mb when I first moved it so not sure why it's dropped?
      Firstly, could you plug your router into the Test Socket and post your stats?

      Whilst you are using the test socket, ensure that all the extensions are dead.

      It may pay you to try different Micro-filters too, to see if this improves the speed.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. #5
      RUNITDIRECT's Avatar
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      Re: Help with connection speed

      Going by what you have said it sounds like an internal wiring issue to me, the speed usually always drops off once the router is disconnected and re syncs. If you usually plug your router into the master socket then a filtered faceplate would be a good idea to isolate all the internal wiring from the ADSL signal.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

    7. #6
      Adam152's Avatar
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      Re: Help with connection speed

      Hi

      Thanks for the replies.... The original stats I posted were withthe router in the test socket.

      I've checked all the extensions and they are dead.

      Which of the filtered face plates is the best to get and are they easy to fit?
      Last edited by Adam152; 04-05-11 at 11:50 PM.

    8. #7
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      Re: Help with connection speed

      They are all pretty much the same performance wise to be honest (as far as the ones we sell!), the BT one performs slightly better & is better built IMO. Fitting is just a matter of removing the wires off the original NTE5 front plate & replicating like for like on the back of the ADSL faceplate. Use an IDC tool to puch the wires back in.
      run-IT-direct, For all your networking, ADSL & telecom requirements.

     

     

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