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    Speed dropped by a third

    This is a discussion on Speed dropped by a third within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well it's just dropped again so I've taken the chance and swapped it for the new one. It immediately updated ...

    1. #11
      Goooner1's Avatar
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      Re: Speed dropped by a third

      Well it's just dropped again so I've taken the chance and swapped it for the new one. It immediately updated itself and is now running firmware 5.14.6a4n. Can't remember if that's any different, but we'll see how this one goes.

      Still no change in stats or speed, but I've now disconnected the Sky HD box from the phone line for good measure, So now, straight from the master socket I've got filter-router-phone and that's it, besides plugging into the test socket, I can't see how i can give myself any better chance of getting a speed improvement.


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    3. #12
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      Re: Speed dropped by a third

      5.14.6a4n
      I think that is the same firmware

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
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      Re: Speed dropped by a third

      Wouldn't be at all surprised

      It'd been up since 9ish last night and hadn't dropped connection when I left for work this morning, around 7ish and I risked a couple of wireless app updates on my iPhone this morning before I left, but I think I got away with it!! The little wifi indicator was still showing on the phone when I left

      Oh, and it was still stuck at 1020kbps this morning, all other stats pretty much as they were, so no speed improvements yet.

    5. #14
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      Re: Speed dropped by a third

      The older firmware versions are 5.11, I believe. See if the updated firmware holds up for you.

    6. #15
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      Re: Speed dropped by a third

      Quote Originally Posted by User05 View Post
      The older firmware versions are 5.11, I believe. See if the updated firmware holds up for you.
      5.12 is the version supplied on the CD ROM. 5.14.6a4N is what is currently showing on the Sagem 2304n router I have.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    7. #16
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      Re: Speed dropped by a third

      Now into day 5 of testing.

      Forced reboot Tuesday evening aside, due to wireless drop and switching to the new router, I've seen no change in stats or speed, no reboots (it's currently been up 36 hours now).

      Shouldn't something be happening by now? Reboots in the small hours, speed changes, anything?

    8. #17
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      Re: Speed dropped by a third

      If your noise margin is hovering around 7 db, you might not see any more. Getting Sky to change the line mode to G.DMT would be your best bet. They should see by now that DLM is not going to improve it.

      TomD


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      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #18
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      Re: Speed dropped by a third

      If this was still the initial 10 day training period, I'd be inclined to agree.

      However, for the first week or so it was as high as 1.8mb, then after a week I started having the infamous 2304 problems and must have had at least 20 forced reboots, both mine and after being instructed by Sky support to do so before they sent out a new router. Then after I avoided using wireless where possible I had another 6 days of steady connection, no reboots at 1.5mb.

      Then when the new router arrived they started the 10 day training again. Which is when it dropped back to 1mb.

      Sky have told me the line supports 1.8-1.9mb and should reasonably expect to be getting 1.5-1.6mb, but they can't/won't do anything until the current 10 day training is up.

    10. #19
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      Re: Speed dropped by a third

      Well, it now appears the testing period has finished, yesterday in fact.

      So testing from 1/5 to 4/5 isn't that a bit short? I thought it was supposed to last 10 days.

      The line has indeed been capped at 1mb. Not happy

      I've had a reply from a Sky advisor on the official forum now so I'll see if she comes up with anything, if not another call to tech support will be in order when I get home, I think.

    11. #20
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      Re: Speed dropped by a third

      UP TO 10 days, some are done in 2
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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