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    Expected line speed 8mb but getting only 4mb!

    This is a discussion on Expected line speed 8mb but getting only 4mb! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Isitme Could we have another look at your stats, just in case they have changed you 'on ...

    1. #21
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      Re: Expected line speed 8mb but getting only 4mb!

      Quote Originally Posted by Isitme View Post
      Could we have another look at your stats, just in case they have changed you 'on the fly'?
      yh sure:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 463611 756939 0 684 19464 15:38:50
      LAN 10M/100M 523282 287605 0 13671 365 15:39:11
      WLAN 11M/54M 279049 246403 0 6199 604 15:39:03

      ADSL Link Downstream Upstream
      Connection Speed 8000 kbps 768 kbps
      Line Attenuation 27.0 db 18.5 db
      Noise Margin 10.1 db 16.0 db

      I've just emailed them, lets see if that makes any difference.


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    3. #22
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      Re: Expected line speed 8mb but getting only 4mb!

      You are still on G.DMT

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #23
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      Re: Expected line speed 8mb but getting only 4mb!

      You'll be waiting a while for that e-mail. Ring again (08442 410515) and ask to speak to a manager. Ask the manager, specifically, to to change your line code from g.dmt (which it is definitely on) to adsl2plus and uncap the line whilst he/she is at it.

      The problem is that even most managers don't have a single clue how to reprofile a line.

    5. #24
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      Re: Expected line speed 8mb but getting only 4mb!

      Quote Originally Posted by User05 View Post
      You'll be waiting a while for that e-mail. Ring again (08442 410515) and ask to speak to a manager. Ask the manager, specifically, to to change your line code from g.dmt (which it is definitely on) to adsl2plus and uncap the line whilst he/she is at it.

      The problem is that even most managers don't have a single clue how to reprofile a line.
      I phoned again and did what you said. But they said its definently on the adsl2 line and 8mb is the best speed i can get through my line.

    6. #25
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      Re: Expected line speed 8mb but getting only 4mb!

      You really are getting through to a bunch of morons in that case. You're on g.dmt, there's no doubt about it. All I can advise is calling until you get someone who actually has a functioning brain.

    7. #26
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      Re: Expected line speed 8mb but getting only 4mb!

      Just my luck, I'll have another go later

    8. #27
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      Re: Expected line speed 8mb but getting only 4mb!

      Maybe you should ask to be put on G.DMT. I wonder what the answer would be

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
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      Re: Expected line speed 8mb but getting only 4mb!

      Actually thats a brilliant idea!!!

    10. #29
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      Re: Expected line speed 8mb but getting only 4mb!

      Good News, they've moved me to ADSL2+ !!!

      I phoned them twice today, and they kept saying the same thing (I was on ADSL2+, BS!).

      But the email worked, got a response saying we haved moved you from G.DMT to ADSL2+ and your speed has increased by 2MB. Finally!!!

      Thanks to everyone for your help

      ADSL Link Downstream Upstream
      Connection Speed 10235 kbps 798 kbps
      Line Attenuation 29.5 db 18.5 db
      Noise Margin 6.7 db 16.4 db

    11. #30
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      Re: Expected line speed 8mb but getting only 4mb!

      That is a partial success, at least you are getting as much as your line can give. Next thing(after you have a rest) is to try to get your speed up to where it should be, 13-14Mb.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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