Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 13

    New Connection

    This is a discussion on New Connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey all, Just have a few questions for you all. I was connected on 14/4, and according to MySky, DLM ...

    1. #1
      RAFMatt's Avatar
      RAFMatt is offline Sky User Member
      Exchange: Bushey Heath
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Apr 2011
      Posts
      7
      Thanks
      3
      Thanked 0 Times in 0 Posts

      New Connection

      Hey all,

      Just have a few questions for you all.

      I was connected on 14/4, and according to MySky, DLM started on the 16/4, 4 days in and not much has happened really, does DLM take the entire 10 days to adjust the speed? I know the router has re-synched once in the early hours, but I have a current WAN time of 53:44.

      From the stats below what speed can I expect, i was thinking around the 6-7mb mark

      ADSL Link Downstream Upstream
      Connection Speed 4519 kbps 789 kbps
      Line Attenuation 44.5 dB 25.4 dB
      Noise Margin 8.9 dB 6.0 dB

      Also Sky have kindly sent me two routers, one being the D-Link, which is currently plugged in, and a Sagemcon 2304N, once DLM has finished which router would you advise to use?


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,902
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: New Connection

      Quote Originally Posted by RAFMatt View Post
      I was connected on 14/4, and according to MySky, DLM started on the 16/4, 4 days in and not much has happened really, does DLM take the entire 10 days to adjust the speed? I know the router has re-synched once in the early hours, but I have a current WAN time of 53:44.
      DLM does sometimes finish before the 10 days are completed, but it can also take the full 10 days. it really depends on your line.

      Quote Originally Posted by RAFMatt View Post
      From the stats below what speed can I expect, i was thinking around the 6-7mb mark

      ADSL Link Downstream Upstream
      Connection Speed 4519 kbps 789 kbps
      Line Attenuation 44.5 dB 25.4 dB
      Noise Margin 8.9 dB 6.0 dB
      If you check here:

      SkyUser - Potential ADSL2 Line Speed Checker & Calculator

      You will see that you should be expecting between 7Mb to 8Mb according to your attenuation. This is based upon a good line and good connection.

      I've just posted this comment elsewhere on this forum today, there is no harm in me copying it here for your benefit too:

      What I don't know is anything about the wiring in your home.

      To get the best from your ADSL2+ connection, you should try the following, if you haven't already done so:

      * Use the master socket, without too much extension wiring. Plug into the test socket to see if this is an issue

      * it may be beneficial to remove the bell wire if you have an extension installed

      * use the short grey ADSL lead that is supplied with the Sky router, not an extended lead

      * if you need to access your router via cable, further from the master telephone socket, make use of either a long Ethernet cable of a pair of HomePlugs. Piggybacking an old router can help with this by providing 3 LAN ports at the 2nd location. The correct way would be to purchase a LAN Switch, but often members have an old router lying around

      * consider fitting a filtered faceplate in the long term. The electronics used in these are superior to most micro-filters
      Quote Originally Posted by RAFMatt View Post
      Also Sky have kindly sent me two routers, one being the D-Link, which is currently plugged in, and a Sagemcon 2304N, once DLM has finished which router would you advise to use?
      It really depends on what you are going to expect from your Internet.

      Many members have been having issues with the new Sagem 2304n, but it does offer improved WiFi strength, compared to the D-Link. Speed wise there isn't a big difference as the D-Link is WiFi g (56kbps) and the Sagem 2304n isn't actually WiFi n, but does go to 72mbps.

      If you were to compare the connection figures between the two, you may find that one syncs slightly higher. This is down to chipsets inside the routers.

      Some people have also had issues with things such as network printers, which have been resolved in a Firmware update that is automatically downloaded by the router in due course.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      RAFMatt (20-04-11)

    5. #3
      RAFMatt's Avatar
      RAFMatt is offline Sky User Member
      Exchange: Bushey Heath
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Apr 2011
      Posts
      7
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Thanks Scubbie appreciate it, was just expecting some movement in my speed by now, just a case of sitting tight I suppose.


      Sent from my iPhone using Tapatalk

    6. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: New Connection

      Your upstream noise margin is very low. One thing that can cause this is a dodgy filter. If you are using the Sky filters, I would nip out and buy a good quality filter if I were you. It is always worth trying your router in the Test socket using only the cable supplied by Sky. This will show the full potential of your line.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. The Following User Says Thank You to Isitme For This Useful Post:

      RAFMatt (20-04-11)

    8. #5
      RAFMatt's Avatar
      RAFMatt is offline Sky User Member
      Exchange: Bushey Heath
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Apr 2011
      Posts
      7
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: New Connection

      I have changed the filter and plugged in Sagemcon router and got the following stats:

      ADSL Link Downstream Upstream
      Connection Speed 4970 kbps 796 kbps
      Line Attenuation 44.5db 24.1db
      Noise Margin 7.2db 11.5db

    9. #6
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: New Connection

      Are these stats from your test socket?

    10. #7
      RAFMatt's Avatar
      RAFMatt is offline Sky User Member
      Exchange: Bushey Heath
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Apr 2011
      Posts
      7
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: New Connection

      Quote Originally Posted by Exdee View Post
      Are these stats from your test socket?
      No just the master socket, but with only the router plugged into the filter!!!

    11. #8
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: New Connection

      Can you post your stats from the test socket using the filter. If you have got any phones on extensions they should be dead when you take your stats from the test socket.

    12. #9
      RAFMatt's Avatar
      RAFMatt is offline Sky User Member
      Exchange: Bushey Heath
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Apr 2011
      Posts
      7
      Thanks
      3
      Thanked 0 Times in 0 Posts

      Re: New Connection

      Stats from test socket:

      ADSL Link Downstream Upstream
      Connection Speed 4822 kbps 796 kbps
      Line Attenuation 44.5 dB 24.1 dB
      Noise Margin 7.4 dB 11.5 dB

    13. #10
      Exdee's Avatar
      Exdee is offline Sky User Member
      Exchange: LSXXX
      Broadband ISP: Sky Broadband Unlimited
      Router: D-Link DSL-2640S
      Sky TV: Sky+ HD
      Join Date
      Apr 2010
      Posts
      1,556
      Thanks
      22
      Thanked 186 Times in 179 Posts

      Re: New Connection

      Your line is either in poor state or has a fault on it. You can dial 17070 and conduct a quiet line test. If you hear any noise report it to sky.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION