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    Ridiculous speeds after 5-6PM until Midnight

    This is a discussion on Ridiculous speeds after 5-6PM until Midnight within the Sky Broadband help forums, part of the Sky Broadband help and support category; Been on sky since around August and it's slowly been getting worse and worse. I believe Sky are throttling me ...

    1. #1
      Toneo's Avatar
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      Unhappy Ridiculous speeds after 5-6PM until Midnight

      Been on sky since around August and it's slowly been getting worse and worse.
      I believe Sky are throttling me between 5PM and Midnight. Before then i'm able to get between 300 and 800KB/s, after 5PM I average around 8KB/s.
      I don't download a lot, and if I do (recently, for example, Portal 2, which was 10GB) it doesn't seem to have any effect.

      I can understand throttling on P2P, File sharing, etc., but not like this. It affects browsing, gaming, everything. Hotmail can take two minutes to load, and Steam will regularly freeze up whilst it waits for a response (I just kill the process here since it never recovers). Also, my upload speed during this "throttle time" is always unaffected, so is actually better than my download speed.

      Even more strangely, I get some packet loss as well. Looking at wireshark, there are TCP Retransmissions, and in games i've recorded as high as 80-90% loss on some very bad occasions (it averages between 3 and 15% loss, which is still playable)

      Sky Broadband Connect @ 8Mbps.
      Line Stats:
      Code:
      ADSL Link 	Downstream 	Upstream
      Connection Speed 	8128 kbps	448 kbps
      Line Attenuation 	1.5db 	1.5db
      Noise Margin 	7.8db 	23.0db
      I'm connected wirelessly but there is no speed difference when connected via ethernet cable. Rebooting the router has no effect at all. Support so far haven't given any useful advice.
      There are microfilters on all phone sockets in use, the router is wired up to the test socket.

      Thanks.
      Last edited by Toneo; 19-04-11 at 09:07 PM.


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    3. #2
      Exdee's Avatar
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      Re: Ridiculous speeds after 5-6PM until Midnight

      Quote Originally Posted by Toneo View Post
      I believe Sky are throttling me between 5PM and Midnight.
      Sky Connect Network Management

      See if you can get a LLU product at your exchange.

    4. #3
      Toneo's Avatar
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      Re: Ridiculous speeds after 5-6PM until Midnight

      Apparently I can't get a LLU product at my exchange, which is a shame.
      With this Network Management thing, I assumed it only applied to P2P file sharing, large file downloads etc, rather than general browsing.
      My usage cap looks like only 2GB, in which case i've probably gone over. I wouldn't expect any ISP to throttle my speed to such an extent though.

      Thanks,
      Tone

    5. #4
      Scubbie's Avatar
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      Re: Ridiculous speeds after 5-6PM until Midnight

      Sky BB connect is the worst package for throttling customers.

      You have a daily allowance of 1.3Gb for both downloading & uploading.

      There are many better packages that other ISP can sell you.

      The only sensible advice is to look around and get a short-list. Next take a look at other on-line forums and see what type of issues other people have on their packages. When you have found someone who can offer you a package that you like, ask Sky for a MAC code and change.

      Be careful that they do not charge you for leaving early. It may pay you to gather some evidence regarding your speed first.

      Good luck.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. The Following User Says Thank You to Scubbie For This Useful Post:

      Toneo (19-04-11)

    7. #5
      Toneo's Avatar
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      Re: Ridiculous speeds after 5-6PM until Midnight

      Okay, thanks. I will consider switching ISP, probably to O2 (recommended by a friend).
      Will have to take a look at the charge for leaving early, since it's a 12-month contract.
      Thanks.

    8. #6
      Scubbie's Avatar
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      Re: Ridiculous speeds after 5-6PM until Midnight

      I've found the link to help you to show evidence that Sky BB connect is sub-standard. Please run a series of speed tests on this site at different times of the day over a few days and keep the results.

      Test Result

      This is the only test site that Sky employees are allowed to use for the connect package to prove speeds.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    9. The Following User Says Thank You to Scubbie For This Useful Post:

      Toneo (19-04-11)

     

     

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