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    BT to SKY help required

    This is a discussion on BT to SKY help required within the Sky Broadband help forums, part of the Sky Broadband help and support category; I have just moved from BT to Sky connect. Seems like a bad move. Please can someone give me advice ...

    1. #1
      tapster's Avatar
      tapster is offline Sky User Member
      Exchange: 01737
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      Router: D-Link DSL-2640S
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      BT to SKY help required

      I have just moved from BT to Sky connect. Seems like a bad move. Please can someone give me advice on the speeds below as my son cannot play his playstation as previously wiith BT and the browser speed is painful

      Router StatisticsSystem Up Time: 25:11:55

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 104724 100801 0 198 1178 24:39:27
      LAN 87380 85470 0 889 196 25:11:55
      WLAN 55386 54614 0 24052 3530 00:39:04
      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 12.0db 9.0db
      Noise Margin 15.3db 23.0db
      Poll Interval: (secs)


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    3. #2
      Undecided Adrian's Avatar
      Undecided Adrian is offline Sky User Member
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      Re: BT to SKY help required

      You are correct Sky Connect is most likely the worst product in the UK at this moment.

      Sky do not buy anywhere enough bandwidth for it's customers needs at peak times and so the connections are throttled heavily.

      The only suggestion is to try and get out of contract within your grace period and go with somebody that has enough peak time capacity.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

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      tapster (18-04-11)

    5. #3
      Scubbie's Avatar
      Scubbie is offline Sky User Moderator
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      Re: BT to SKY help required

      Hi again.

      The main issue you have isn't down to you connection speed, but the way Sky & BT Wholesale manage Sky BB connect. Sky BB Connect is essentially a re-badged BT Wholesale product with a daily traffic limit of 1.3Gb, which if breached, results in a severe capping.

      (Unofficial) FAQ - Sky Connect Users

      Unfortunately the best option is to find another ISP and request your MAC code from Sky.

      Take a look at this site:

      SamKnows - Telephone Exchange Search

      Put in you home post code and see if any ISPs have their equipment in your local telephone exchange. These people will be able to offer you the best BB package.

      If not, there are plenty of other ISPs who can offer a much better terms than Sky and at better prices.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    6. The Following User Says Thank You to Scubbie For This Useful Post:

      tapster (18-04-11)

     

     

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