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    Got connected to sky 12/04/2011

    This is a discussion on Got connected to sky 12/04/2011 within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey all new to the forums here just wondering if this is a router problem or DML problem but at ...

    1. #1
      Laprion's Avatar
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      Closed Sky Replaced router with Netgear

      Hey all new to the forums here just wondering if this is a router problem or DML problem but at randoms times more noticable when trying to download big things (iphone update) the router stops all wireless connections and i need to power off the router to get everything back up.

      i've called sky and this say they can't do anthing till after the DML period i just wanted to see if this issue tends to happen when the DML is going on thanks for any heads up.
      Last edited by Laprion; 28-04-11 at 01:05 PM.


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    3. #2
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      Re: Got connected to sky 12/04/2011

      Afaik DLM shouldnt effect wireless, it monitors the connection between the exchange and the router. If it disconnects the router to make a change this would obviously effect wireless as well at the time. I was under the impression DLM disconnects were done during the night ?


    4. #3
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      Re: Got connected to sky 12/04/2011

      does the problem still happen if you use the ethernet cable?

    5. #4
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      Re: Got connected to sky 12/04/2011

      Quote Originally Posted by dholdi View Post
      Afaik DLM shouldnt effect wireless, it monitors the connection between the exchange and the router. If it disconnects the router to make a change this would obviously effect wireless as well at the time. I was under the impression DLM disconnects were done during the night ?
      my dlm disconnects happened between 2and3 am

    6. #5
      Laprion's Avatar
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      Re: Got connected to sky 12/04/2011

      its been happening wireless and wired all day had to turn off and on the router over 30 times already today

    7. #6
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      Re: Got connected to sky 12/04/2011

      Quote Originally Posted by Laprion View Post
      had to turn off and on the router over 30 times already today
      Thats not a good thing to do during DLM.
      The process will see it as a problem and reduce your sync to try and compensate as it interprets the turn offs to be line issues.


    8. #7
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      Re: Got connected to sky 12/04/2011

      Are you really using the DG834gt?
      Use this tool to monitor your connection for the next hour or so and post back.

      Basically what you are looking for is if you loose sync to the exchange and if yes how frequently.

    9. #8
      Laprion's Avatar
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      Re: Got connected to sky 12/04/2011

      Manufacturer
      Sagemcom

      Model Number
      F@ST2304

      Firmware Version
      5.14.6a4N

      is what i'm using

    10. #9
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      Re: Got connected to sky 12/04/2011

      That tool won't work on your router. As Dholdi implied don't restart your router any further. Although I think the damage might already be done.

      Post your router stats please and describe your wiring. Is your router on the master socket or an extension? Are you using the short dsl cable supplied with the router and the microfilter? Have you got sky TV? Is your sky box connected to a phone line?

    11. #10
      Laprion's Avatar
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      Re: Got connected to sky 12/04/2011



      this is thought the test socket

      all issues was happening on master socket
      everything used is what came supplied by sky

      yes i have Sky tv 2 boxes both connected to phone with microfilters

     

     
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