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    Awful speeds

    This is a discussion on Awful speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi everyone; have been with Sky Broadband for about 10 days now and the speed tonight has dropped to the ...

    1. #1
      Newcastle_7's Avatar
      Newcastle_7 is offline Sky User Member
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      Awful speeds

      Hi everyone; have been with Sky Broadband for about 10 days now and the speed tonight has dropped to the lowest it has ever been - 0.8 meg.

      The line is capable of 5.9 meg.

      Previously with AOL; i was getting 4.4 meg easily.

      This is very bad and is a poor speed.

      Is there anything i can do to improve this? I have reset the router; tried a different microfilter; but still the same.

      I do notice that the speed reduces in the evening; to about 1.5 meg; which isnt very good either; but tonight it is awful.

      I need faster speed than this and i should be getting it.

      Any help would be appreciated; thank you.


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    3. #2
      Newcastle_7's Avatar
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      Re: Awful speeds

      Have just performed another speed test; even slower;


    4. #3
      IWasNotTheEnemy's Avatar
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      Re: Awful speeds

      Stats are needed please

      How to get your router statistics
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #4
      Newcastle_7's Avatar
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      Re: Awful speeds

      Thanks for the reply;

      Router Statistics

      System Up Time: 08:54:48
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 366833 493930 0 2159 17306 08:54:16
      LAN 0 0 0 0 0 00:00:00
      WLAN 519134 391790 0 529429 73401 00:18:00
      ADSL Link Downstream Upstream
      Connection Speed 5952 kbps 448 kbps
      Line Attenuation 32.5db 19.0db
      Noise Margin 13.3db 20.0db

    6. #5
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      Re: Awful speeds

      There's plenty of noise margin left there
      phone them up and ask them to set the line

    7. #6
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      Re: Awful speeds

      The issue is purely to do with the package that you are on.

      If you were to call Sky support, then they would just have to run the script, but it wouldn't solve anything.

      Read this thread:

      (Unofficial) FAQ - Sky Connect Users

      Then look to find out who can actually provide you with a sensible connection where you live and change to them.

      Sky BB Connect is just a terrible package. Until Sky actually invest money in the bandwidth, then you'll always have this problem.

      For 17 per month, you can get many much better packages.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    8. #7
      I_Hate_Sky_Awnsers's Avatar
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      Re: Awful speeds

      I suggest that you look on SamKnows for a provider wit LLU in your exchange.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    9. #8
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      Re: Awful speeds

      Thanks for the replies.

      I have had a look at the list for a provider with LLU at the exchange, but there is none.

    10. #9
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      Re: Awful speeds

      In that case, look around for who can offer you the type of package that you desire.

      It's worse than looking for a car. You know that there are many different varieties. Most require petrol, some diesel and a few others gas or electric. some will go the distance, others look nice, but have no substance inside them.

      Many people think that just because it comes down the same telephone line it will all be the same. I can assure you it isn't. Product ranges vary, prices can be hugely different for the same terms, even how a company deals with those who go over the monthly limits varies hugely.

      This is why I suggest looking for something that matches your requirement and then looking at recent consumer reports through the various on-line forums.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

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      Newcastle_7 (12-04-11)

    12. #10
      Newcastle_7's Avatar
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      Re: Awful speeds

      Quote Originally Posted by Scubbie View Post
      This is why I suggest looking for something that matches your requirement and then looking at recent consumer reports through the various on-line forums.
      Thank you for your reply.

      I do that, i always have a look for reviews.

      The only problem with review sites is that usually, most of them all reflect badly because no one really submits good reviews, it is always the negative ones, etc... so you have to take that into consideration too, just to confuse things more.

     

     
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