Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    slow throughput (2Mb on 13Mb connection)

    This is a discussion on slow throughput (2Mb on 13Mb connection) within the Sky Broadband help forums, part of the Sky Broadband help and support category; someone on my forum is on SKY LLu and reports slow throughput his stats are: ADSL Link Downstream Upstream Connection ...

    1. #1
      snadge's Avatar
      snadge is offline Sky User Member
      Exchange: Blaydon
      Broadband ISP: SKY Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jul 2008
      Posts
      320
      Thanks
      8
      Thanked 6 Times in 6 Posts

      slow throughput (2Mb on 13Mb connection)

      someone on my forum is on SKY LLu and reports slow throughput

      his stats are:
      ADSL Link Downstream Upstream
      Connection Speed 13309 kbps 1064 kbps
      Line Attenuation 29 db 10 db
      Noise Margin 7 db 7 db

      he gets about 2Mbps on speedtesters... ping about 50ms

      is sky having any problems on any exchanges?

      thanks
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms


    2. Advertisement
    3. #2
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,900
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      Some exchanges are having on-going issues with the backhaul network. It is being upgraded, but this has been going on for some time.

      Take a look here for more specific information:

      Sky Service Status

      If there are other issues going on, why not direct them to this forum?

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    4. The Following User Says Thank You to Scubbie For This Useful Post:

      snadge (07-04-11)

    5. #3
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      Check at Sky Service Status to check whether he's on one of the affected exchanges.

      Other than that, I assume all the basics have been done? Wireless or ethernet for instance?

      Edit: Scubbie got there first.

    6. The Following User Says Thank You to User05 For This Useful Post:

      snadge (07-04-11)

    7. #4
      snadge's Avatar
      snadge is offline Sky User Member
      Exchange: Blaydon
      Broadband ISP: SKY Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jul 2008
      Posts
      320
      Thanks
      8
      Thanked 6 Times in 6 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      thanks for the help guys

      will do
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

    8. #5
      snadge's Avatar
      snadge is offline Sky User Member
      Exchange: Blaydon
      Broadband ISP: SKY Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jul 2008
      Posts
      320
      Thanks
      8
      Thanked 6 Times in 6 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      i have told them to come on here but dunno if they have or not so thought I would make the effort too...
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

    9. #6
      snadge's Avatar
      snadge is offline Sky User Member
      Exchange: Blaydon
      Broadband ISP: SKY Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+ HD
      Join Date
      Jul 2008
      Posts
      320
      Thanks
      8
      Thanked 6 Times in 6 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      those exchange problems - seem a bit old , are they still problematic? how do you know when they are fixed?
      - Hardware - Netgear DG834Nv1
      - Line Attenuation - 27.5db
      - Sync Rate - 17,600k
      - Noise Margin - 7db
      - Latency - 28ms

    10. #7
      Scubbie's Avatar
      Scubbie is online now Sky User Moderator
      Exchange: 02392
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Q Hub ER110
      Sky TV: Sky+HD box
      Join Date
      Mar 2010
      Location
      Near Portsmouth
      Posts
      27,900
      Thanks
      810
      Thanked 2,194 Times in 2,064 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      Quote Originally Posted by snadge View Post
      those exchange problems - seem a bit old , are they still problematic? how do you know when they are fixed?
      Yes they are old.

      Other issues have been posted and removed.

      The issue with them is the backhaul. This requires a lot of work as a cable may be required to be laid, I don't know what the actual solution is.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #8
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: slow throughput (2Mb on 13Mb connection)

      someone on my forum is on SKY LLu and reports slow throughput
      Tell him/her to start in Safe Mode with Networking and check the download speed. This will rule out software or malware on the PC causing slow throughput.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION