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    Internet extremely slow for days.

    This is a discussion on Internet extremely slow for days. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Anyone having internet issues over the last few days in the Stamford area? I'm connecting OK, and showing a healthy ...

    1. #1
      neilmcl's Avatar
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      Internet extremely slow for days.

      Anyone having internet issues over the last few days in the Stamford area?

      I'm connecting OK, and showing a healthy synch of 10mbps but I'm having real trouble accessing the internet with pages loading, if at all, extremely slow. Anything I can do to pin down the issue? It's not PC related as I'm having the same problem with 3 PCs in the house.


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    3. #2
      I_Hate_Sky_Awnsers's Avatar
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      Re: Internet extremely slow for days.

      Broadband ISP: O2 Standard

      If you are with o2 why not try our sister site.

      02 User

      If not then can you post your router stats?
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    4. #3
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      Re: Internet extremely slow for days.

      Sometimes these issues can be at the exchange, rather than the LLU provider.

      There is nothing showing on the Sky Help Centre:

      Sky Service Status

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    5. #4
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      Re: Internet extremely slow for days.

      Quote Originally Posted by I_Hate_Sky_Awnsers View Post
      Broadband ISP: O2 Standard

      If you are with o2 why not try our sister site.

      02 User

      If not then can you post your router stats?
      Ignore my profile, this is at my parent's house who are with Sky.

    6. #5
      I_Hate_Sky_Awnsers's Avatar
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      Re: Internet extremely slow for days.

      kk can you post the stats though

      could you ping 74.125.77.99 from control panel

      could you also tracer bbc.co.uk and post the numbers.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    7. #6
      neilmcl's Avatar
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      Re: Internet extremely slow for days.

      A little better this evening but still sluggish, both wired and wireless.

      Stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 855 926 0 482 4932 00:03:27
      LAN 100M/Full 1159 1177 0 4474 560 00:04:27
      WLAN 11M/54M 159 0 0 48 0 00:04:13
      ADSL Link Downstream Upstream
      Connection Speed 9212 kbps 921 kbps
      Line Attenuation 33 db 19 db
      Noise Margin 10 db 9 db

      Tracert produced the following:

      Tracing route to bbc.co.uk [212.58.224.138]
      over a maximum of 30 hops:

      1 3 ms 1 ms 3 ms 192.168.0.1
      2 73 ms 39 ms 38 ms cr0.emstmfd.uk.easynet.net [87.87.251.223]
      3 34 ms 35 ms 37 ms ip-87-87-167-1.easynet.co.uk [87.87.167.1]
      4 39 ms 38 ms 37 ms te0-7-0-0.er11.thlon.ov.easynet.net [89.200.134.
      181]
      5 38 ms 36 ms 35 ms 212.58.238.189
      6 38 ms * 37 ms 212.58.238.153
      7 37 ms 37 ms 37 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

      Trace complete.

    8. #7
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      Re: Internet extremely slow for days.

      It's been a week now and internet browsing is still pretty bad despite connecting at a stable 9Mbps. At the end of my tether so contacted Sky last night but they were next to useless. As far as they were concerned there was no issue at the exchange so not their problem. Went through all the usual checks but didn't improve anything. They did mention it could be the router but then went on to say they'll charge me 30 for a replacement.
      Last edited by neilmcl; 12-04-11 at 10:09 AM.

    9. #8
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      Re: Internet extremely slow for days.

      28 and they have the option of sending it free.
      Links Router Stats Useful Tutorials Speed Test Check For Test Socket Repetitive Electrical Impulse Noise

      Results from http://www.speed.io (Copied on 2011-04-08 16:36:58)
      Download: 50000 Kbit/s Upload : 4361 kbit/s Connects : 2446 conn/min Ping: 21 ms

    10. #9
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      Re: Internet extremely slow for days.

      A simple way to rule in or out the router would be to extract the Sky sign-in details from your parent's router and plug a non-Sky router in.

      Run this for a while and see if your service improves.

      I am concerned over a couple of issues though:

      * How are you connecting to the router? (i.e. WiFi or Ethernet Cable)

      * What package are they actually on (i.e. Connect, Home Lite or Unlimited)? You will need to check their Sky account on-line to double check this

      * Is there anything else connected at the same time to the router?

      Whilst many members will say that they aren't reliable, could you run a few tests on Speedtest.net - The Global Broadband Speed Test and post the results? It will provide an indication as to what you are getting from the connection.

      With the stats that you posted, I would expect to see around 8Mb/s d/l and 0.8Mb/s u/l.

      Sky Fibre Unlimited Pro: Connected at 80,000 kbps / 20,000 kbps
      Previous ADSL2+ Speed 19999 kbps 1153 kbps, Line Attenuation 17.5 db 6.9 db, Noise Margin 7.5 dB 8.7 dB
      Speedtest: 17.15MB/s 0.97Mb/s Ping 31 ms

    11. #10
      neilmcl's Avatar
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      Re: Internet extremely slow for days.

      That's my next step to bring down a couple of different routers next week to try out. I've got my old Sky sagem router and a trusty Billion which should rule in/out any issues with my parent's router.

      I've tested both WiFi and ethernet so it's not a wireless issue. They are LLU so its nothing to do with the Connect service and there's nothing else, that I know of, accessing their service.

      It almost looks like they're having the service throttled in some way.

     

     
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