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    Message from the Sky Broadband Team

    This is a discussion on Message from the Sky Broadband Team within the Sky Broadband help forums, part of the Sky Broadband help and support category; @reddwarccrew There are happy customers & there are unhappy one. YOU CANNOT COMPARE "unhappy customers that are on skyuser.co.uk to ...

    1. #11
      Ronni's Avatar
      Ronni is offline Sky User Member
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      @reddwarccrew

      There are happy customers
      & there are unhappy one.

      YOU CANNOT COMPARE "unhappy customers that are on skyuser.co.uk to total customers SKYBB have signed up"

      It would be OK to compare both (happy & unhappy) say within skyuser.co.uk beacuse it is feasble & would portray a more understandable figure, though it is Debatable as most ppl here are likely to come on skyuser.co.uk with problems or issues
      Hence SEE POLES.
      Last edited by Ronni; 04-10-06 at 04:34 PM. Reason: I always forget words


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    3. #12
      reddwarfcrew's Avatar
      reddwarfcrew is online now Sky User Moderator
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      @Ronni - sorry but I disagree.

      You tend to find that people only try forums when they are having problems. I bet the majority of people who have problems have tried some form of resource for help (whether it be here, digispy or other mediums).

      I also bet that the majority of those that are happy with the service have not sought a form of medium to express their happyness.

      That's why you need to compare the number of unhappy customers (whether itbe by forum or customers who have contacted the sky helpdesk) versus the total number of customers.

      Just to elaborate with an example..

      Lets say Sky has 1000 customers. Out of those 500 are happy and 500 unhappy, therefore the split is 50/50. However due to human nature out of the 500 unhappy, 400 frequent a forum like this to seek advice and out of the 500 happy only 100 come to a forum like this purely out of interest. If all of these voted on a poll on this forum you would get 80% unhappy and 20 happy which is way off the realistic figure of 50/50.

      Hope this helps explain my point (and the figures are purely made up to illustrate the point).
      Last edited by reddwarfcrew; 04-10-06 at 04:41 PM. Reason: add example of my reasoning.

    4. #13
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      @reddwarfcrew

      PLEASE READ my above post in its entirity!

      To re-iterate "it is Debatable as most ppl here are likely to come on skyuser.co.uk with problems or issues"

    5. #14
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      Thanks Ronni, but I still feel polls on a forum like this are very misleading, please see the example I have added to my previous post to help illustrate this.

      As you say regarding the polls 'it is debatable' and therefore not a very robust way of conducting a survey on how many true unhappy vs happy customers there are as it is severly weighted in favour of unhappy.

    6. #15
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      @reddwarfcrew

      I understand you point.

      BUT in my opinion, & at present I think there are lot more (than minority as you may suggest) that are NOT REASONABLY SATISFIED.

      This may well change as SKYBB settles their so called "teething problems"
      I also am waiting for SKYBB to sort their problems out, & then I would be happy to come on board SKYBB

      & Reddwarfcrew, you have have made some fare comments..
      Last edited by Ronni; 04-10-06 at 04:54 PM.

    7. #16
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      @ Ronni, I have no idea how many unhappy customers there are... it could be 90% for all I know. I was making the point that basing a view on how many customers post unhappy comments on a forum such as this can be very misleading.

      It was the OP who stated a 'few' and it really depends on what your view of a few or minority is. 49.99% is a minority, but I wouldn't personall class that as a few.

      I was just responding to boycroft who said an awful lot.... and again it depends what an awful lot is. Is 10% an awful lot or does it have to be a majority (ie 50.01% or more).

      It's all subjective at the end of the day and I was simply trying to add balance to the discussion.

      At the end of the day, I still haven't had my invite yet so I could probably class myself as unhappy..... but I'm not..... yet :-)

    8. #17
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      @reddwarfcrew

      You absoluty are right..

      I hope you manage to connect up with SKYBB soon & goes well.

      I tried but didn't happen for me.. was put on a "merry-go-round"

      Though will try again next year. as will be saving money & better speed.

    9. #18
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      @ Sky Broadband Team

      Thank you for posting that news, first of many more i hope,
      im hoping the effect of that post has given the Users hope as they now know their problems are being noted and investigated,
      what we would also like is for the members of staff who post here to be ALLOWED to do so in there own time without fear of loosing thier job.

      once again thank you

      Glenn
      "To help would be a great adventure"

    10. #19
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      @ Sky Broadband Team

      I've had Sky Broadband since 1st September - I'm currently accessing this forum using dialup internet (orange pay as you go service at 44kbps).

      I've probably got my point across?


    11. #20
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      Problem fixed!?!

      Far from it from where I'm sitting, I'm having to access everything through an anonymous proxy now to be able to actually browse where I want to, it's nice you came here but did you come here just to lie?

     

     
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